A leading brand experience agency is looking for an experienced Finance & Operations Manager to join the team. Our values guide everything we do: putting people first, striving for execution excellence, attracting top talent, working with agility, and taking ownership.
Summary of Role We are seeking an experienced, organised, and proactive Finance & Operations Manager to support the CEO and wider team. In this role, you will oversee the agency’s financial health and operational efficiency, ensuring smooth, scalable processes across all departments. You will work alongside a dedicated and dynamic events team delivering projects across the UK, US, and international markets. Your work will directly enable the delivery of world-class live, digital, and hybrid experiences by providing financial oversight and operational guidance to support business growth and high-quality project delivery.
Package * Annual salary: £45,000 - £60,000

* Hybrid working: 3 days per week in the office (London), 2 days work from home

* Annual leave: 25 days + bank holidays + day off on your birthday

* Pension: salary sacrifice with flexible contributions

* Family benefits: workplace childcare salary sacrifice scheme

* Financial wellbeing: access to a financial guidance platform (including access to specialist advisers)

Key ResponsibilitiesFinancial Management * Oversee the agency’s full financial function

* Lead budgeting and forecasting initiatives

* Maintain cash flow, manage accounts payable/receivable, and perform bank reconciliations to ensure accurate financial records

* Manage payroll operations, staff expenses, and credit card payments

* Support project teams with budget creation, approval, and reconciliation in project finance systems

* Review and approve purchase orders, providing oversight of project and operational spend

* Review project timesheets against actual time spent on a weekly basis

* Manage FX requirements for international operations, including currency purchases and FX payments as needed

* Ensure compliance with statutory obligations

Operational Management * Oversee company operations including office management, IT, hardware, and supplies, ensuring smooth day-to-day functioning

* Lead office operations and environment management

* Provide operational support to the leadership and project teams

* Lead HR and people operations

* Review, update, and enforce company policies and procedures

* Support recruitment, onboarding, and training initiatives

* Manage insurance renewals and supplier relationships, including contracts, NDAs, and negotiations with clients and vendors

* Serve as the designated contact for Information Security, IT, and ISO27001 compliance

Required Experience * Extensive experience (10+ years) in financial and operational management within live events, creative, or brand experience agencies, with direct oversight of budgeting, forecasting, cash flow, and operational processes

* Proven ability to manage multiple financial and operational tasks and meet tight deadlines under pressure in a fast-paced environment

* Experience mainta