Job Title: Customer Service Team Leader
Location: Bourne End, SL8
Salary: £28,000- £35,000 DOE
Monday - Friday
Full time in the office
Excel knowledge important in this role


Support and lead the Customer Service team of 2 people by directing and overseeing team members, resolving customer queries, and developing procedures to enhance productivity and performance. Ensure all customers are served completely and professionally in line with agreed expectations and service levels, using effective communication, strong interpersonal skills, and a proactive approach. The post holder will act as a key link between customers, internal teams, and management, ensuring orders, queries, and issues are handled accurately and promptly.
Lead, support, and coach the Customer Service team in daily operations, ensuring performance oversight and effective workload management. - Manage incoming calls, shared mailboxes, and customer service inquiries efficiently, providing timely and professional responses. - Identify and assess customer needs to ensure high levels of satisfaction.


Skills and Knowledge:
Essential: Proven experience in a Customer Service or Customer Accounts role, ideally in a fast-paced operational environment. Previous experience supervising or leading a small team. Strong organisational and prioritisation skills, with attention to detail. Ability to manage multiple priorities and meet tight deadlines. Excellent interpersonal and communication skills, with a professional and empathetic approach