Graduate Administrator
Make a difference. Build your career. Be part of something meaningful.
Location: Swansea Office
Hours: Full-time, 37 hours per week
Contract: Permanent
Why This Role?
Are you a graduate looking for a role where your organisational skills, people skills, and values really matter? This is an exciting opportunity to join a supportive, purpose driven organisation where no two days are the same and where your work genuinely helps people.
As a Graduate Administrator, you’ll be at the heart of the service. You’ll be the first friendly face and reassuring voice many people encounter, helping create a safe, welcoming, and non judgemental environment. Alongside this, you’ll gain hands on experience in administration, coordination, and professional office operations, an ideal foundation for a wide range of career paths.
What You’ll Be Doing
*Creating a warm, professional, and supportive experience for everyone who contacts or visits the service
*Acting as the first point of contact, answering calls, welcoming clients, and managing enquiries
*Recording referral information with care, accuracy, and sensitivity
*Coordinating appointments and supporting counselling schedules
*Communicating with clients, counsellors, and volunteers via phone, email, and Microsoft Teams
*Maintaining accurate digital and paper records in line with GDPR
*Producing professional documents, letters, and reports
*Supporting the smooth running of the office through general administrative tasks
*Ordering supplies and completing routine health and safety checks
*Taking part in training and development to build your skills and confidence
*Getting involved in a variety of tasks that support a busy, people-centred service
Who We’re Looking For
You don’t need years of experience, we’re looking for potential, attitude, and enthusiasm.
You’ll be:
*A graduate (or equivalent) keen to start or develop a professional career
*Organised, reliable, and comfortable juggling different tasks
*Confident using IT systems, including Microsoft Word and Excel
*A clear and friendly communicator, both written and verbal
*Able to work independently while also being a strong team player
*Professional, discreet, and committed to confidentiality
*Calm and resilient in a busy environment
*Empathetic, non-judgemental, and committed to equality and inclusion
It’s a bonus if you have:
*Experience in an office, voluntary, or support-based setting
*An interest in counselling, wellbeing, or support services
*Welsh language skills
*Flexibility to occasionally work outside standard office hours
What You’ll Get in Return
*A meaningful role where your work has real impact
*A welcoming and supportive team environment
*A generous pension scheme and benefits
*Ongoing training and development opportunities
*Valuable experience that will strengthen your future career options
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.