Revenue Manager
Location: Solihull
Employment Type: Full-time
Reports to: General Manager / Hotel Owner
Overview of the Role
We are seeking a dynamic and commercially minded Revenue Manager to take ownership of both the hotel’s revenue strategy and the day-to-day leadership of the front desk team. This unique dual role requires strong analytical skills, excellent people management, and a passion for delivering exceptional guest experiences.
As part of a privately owned hotel, the successful candidate will enjoy autonomy, variety, and the opportunity to directly influence the hotel’s performance and reputation.
Key Responsibilities
Revenue Management
*Develop, implement, and monitor revenue strategies to maximise room occupancy, ADR (Average Daily Rate), and RevPAR performance.
*Manage rate structures, distribution channels, and inventory allocation across all online and offline platforms.
*Analyse performance reports, market trends, competitor activity, and demand patterns to drive informed pricing decisions.
*Produce weekly and monthly revenue reports for hotel ownership and management.
*Work with marketing and reservations teams to optimise promotions, packages, and conversion rates.
*Maintain strong relationships with OTA account managers, corporate bookers, and travel partners.
*Ensure the PMS/CRS systems are updated, accurate, and aligned with business strategies.
*Identify new revenue opportunities across rooms, upsells, and ancillary services.
Reception & Front Office
*Lead, train, and support the reception team to deliver outstanding service and a seamless check-in/check-out experience.
*Oversee daily front desk operations, ensuring standards, procedures, and service levels are consistently met.
*Manage staff scheduling, performance reviews, and team development.
*Resolve guest concerns professionally and efficiently, maintaining high satisfaction scores.
*Ensure effective communication with housekeeping, maintenance, and all operational departments.
*Maintain accurate financial procedures including cash handling, billing, and night audit oversight.
*Support recruitment and training of new team members.
*Champion a warm, welcoming, and personalised guest experience aligned with the hotel’s independent brand.
Skills & Experience Required
*Previous experience in revenue management and/or hotel front office management is essential.
*Strong analytical and numerical skills with the ability to interpret data and produce actionable insights.
*Confident using PMS, channel managers, and OTA extranets (e.g., Booking.com, Expedia).
*Excellent leadership, communication, and customer service skills.
*Ability to multitask, prioritise, and remain calm under pressure.
*A proactive, hands-on approach suited to an independent hotel environment.
*High attention to detail and commitment to operational excellence.
*Flexible and adaptable, able to support the business during peak periods.
Benefits
*Competitive salary based on experience.
*Opportunity to shape a key role within a privately owned, growing hotel.
*Supportive leadership and a friendly working environment.
*Career development and training opportunities.
*The chance to make a meaningful impact on both guest experience and commercial success.