TYNE & WEAR (Ref 757 ) PERMANENT
£35k – £50k p.a. depending on experience, hybrid working
Are you an experienced People Operations professional who thrives on delivering exceptional employee experiences while ensuring robust, compliant HR processes? We’re looking for a People Admin Team Manager to lead the People Administration team and play a key role in shaping a high-quality, efficient, and customer-focused People function across the group.
You will be responsible for ensuring efficient, compliant, and effective people processes, including benefits administration, HR systems management, payroll support, and employee lifecycle activities. Above all, you’ll ensure an excellent employee experience while maintaining full compliance with UK employment law and regulatory requirements. You MUST have experience working in financial services.
You’ll be joining a supportive, forward-thinking People team where your expertise will make a real impact. Our client values professionalism, collaboration, and continuous improvement—our client is committed to creating an environment where all employees can thrive.
What’s involved:
People Operations Management
*Oversee the day-to-day operations of the People Admin team, ensuring People processes are delivered efficiently and accurately.
*Manage end-to-end employee lifecycle processes, including onboarding and offboarding.
*Own and maintain employee records and contractual documentation.
*Act as a key point of expertise for the Workday system, ensuring data integrity and effective system usage.
Continuous Process Improvement
*Continuously review and enhance People administration processes.
*Drive automation of workflows and introduce best-practice approaches to improve efficiency, accuracy, and employee experience.
People Management
*Lead, coach, and develop the People Administrators, organising workloads to ensure deadlines and service levels are met.
*Ensure team members understand role expectations and have the skills and knowledge required to succeed.
*Identify and address performance issues, training needs, and development opportunities.
*Escalate complex people or resourcing issues to the Head of People Operations where appropriate.
Project Management
*Contribute to People-related projects, including system implementations, benefits enhancements, organisational change, and engagement initiatives.
*Lead smaller People Operations projects as required, ensuring impacts on People Ops processes are fully considered.
About You
You’ll bring a strong operational HR background, paired with a collaborative leadership style and a passion for continuous improvement.
Essential experience:
*Proven experience in a People Operations or HR Manager role, ideally in a fast-paced environment.
*Experience working within a Financial Services People team.
*Strong experience with Workday or similar HRIS platforms.
*Confident working with data, reporting, and Excel.
Skills and capabilities:
*Highly organised, with the ability to manage multiple priorities effectively.
*Strong problem-solving skills and a track record of driving process improvement.
*Excellent communication and interpersonal skills, with the ability to build trusted stakeholder relationships.
*A supportive coach and mentor who fosters continuous learning and development.
*Strong analytical skills, with experience producing and presenting People data and insights.