Our client is a professional organisation with a large Customer Service team within an open plan office environment. They are looking for an exceptional Customer Service candidate who can handle all queries and clients with confidence and maturity.
This is an office based Customer Service role, a really varied position dealing with business customers, resolving queries regarding orders, samples, and logistics queries. It will involve vast liaison with other areas of the business.
This is a busy role with an upbeat, positive and professional environment. This is not a call centre; it is working for a business that prides itself on providing excellent, professional and efficient service.
The showrooms and offices are modern and contemporary with an onsite restaurant.
This is a fabulous role; please call us for further details.
Duties involve:
· Answering inbound customer service calls as well as dealing with email correspondence
· Query resolution – building relationships with customers and suppliers
· Building an excellent rapport with customers delivering a 1st class service
· Will forward any non customer service calls to the relevant department
· Deal with technical information and queries
· Completing all relevant paperwork and administration


You should have:
· It is essential to have worked in an office environment dealing with professional customer service calls
· Strong IT skills including Word & Excel
· An excellent telephone manner, polite, friendly and informative


We are looking for someone who is used to dealing with complex queries with ease. Someone who has previous work experience within a Customer focused environment.
An excellent working environment is provided within a highly reputable business with great employee benefits.


Salary: Excellent salary & benefits


Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.


About Square Peg Associates:


At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England. Our approach is personal and tailored to each candidate. We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level. Before representing any candidate to our esteemed client base, we build strong relationships with them.