Genesys Cloud WFM Specialist
other jobs Context Recruitment Limited
Added before 3 Days
- England,London,City of London
- Full Time, Permanent
- £60,000 - £70,000 per annum
Job Description:
Genesys Cloud WFM Specialist
Paying between £60,000-70,000 depending on experience.
Remote based.
Leading CCaaS Provider
A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist. This is an excellent opportunity to shape large-scale workforce management transformations for major enterprise clients while working with one of the most innovative platforms in the industry.
Key Responsibilities
*Lead end-to-end WFM workstreams within complex Genesys Cloud implementations.
*Facilitate high-quality workshops with operational, technical, and senior stakeholder groups.
*Translate business requirements into robust, scalable WFM solution designs.
*Configure, optimise, and deploy Genesys Cloud WFM capabilities across enterprise environments.
*Provide expert guidance on forecasting, scheduling, intraday management, and long-term planning.
*Support change management, user adoption, and post-deployment optimisation.
*Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery.
Experience required:
*Significant hands-on experience with Genesys Cloud WFM in enterprise-scale implementations.
*Proven ability to run workshops, gather requirements, and influence senior stakeholders.
*Strong understanding of contact centre operations and WFM best practice.
*Confident in designing and delivering complex WFM solutions.
*Excellent communication skills with a consultative, customer-focused approach.
*Passionate about delivering high-quality outcomes and driving operational improvement.
Must be eligible for SC clearance.
Must be based in the UK.
Remote based.
Paying between £60,000-£70,000, depending on experience.
Paying between £60,000-70,000 depending on experience.
Remote based.
Leading CCaaS Provider
A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist. This is an excellent opportunity to shape large-scale workforce management transformations for major enterprise clients while working with one of the most innovative platforms in the industry.
Key Responsibilities
*Lead end-to-end WFM workstreams within complex Genesys Cloud implementations.
*Facilitate high-quality workshops with operational, technical, and senior stakeholder groups.
*Translate business requirements into robust, scalable WFM solution designs.
*Configure, optimise, and deploy Genesys Cloud WFM capabilities across enterprise environments.
*Provide expert guidance on forecasting, scheduling, intraday management, and long-term planning.
*Support change management, user adoption, and post-deployment optimisation.
*Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery.
Experience required:
*Significant hands-on experience with Genesys Cloud WFM in enterprise-scale implementations.
*Proven ability to run workshops, gather requirements, and influence senior stakeholders.
*Strong understanding of contact centre operations and WFM best practice.
*Confident in designing and delivering complex WFM solutions.
*Excellent communication skills with a consultative, customer-focused approach.
*Passionate about delivering high-quality outcomes and driving operational improvement.
Must be eligible for SC clearance.
Must be based in the UK.
Remote based.
Paying between £60,000-£70,000, depending on experience.
Job number 3383959
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Company Details:
Context Recruitment Limited
Context Recruitment is a privately owned, boutique information technology recruitment agency focused on delivering a premium service. We are providers...