2nd Line IT Support Engineer
other jobs Nextech
Added before 2 Days
- England,South East,Buckinghamshire,Milton Keynes
- Full Time, Permanent
- £35,000 per annum
Job Description:
Role: 2nd Line IT Support Engineer (MSP)
Location: Milton Keynes
Salary: Up to £35,000
Type: Full-time, Permanent
Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex.
What you’ll be doing
*Providing 2nd line support to a wide range of MSP clients
*Troubleshooting escalated issues from 1st line across desktop, server, and network environments
*Managing and resolving incidents and service requests via the ticketing system
*Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD)
*Diagnosing and resolving Windows Server and Active Directory issues
*Assisting with onboarding/offboarding of users and devices
*Supporting backups, antivirus, patching, and monitoring tools
*Contributing to documentation and knowledge base articles
*Working closely with 3rd line engineers on complex issues and projects
What we’re looking for
*Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment)
*Strong knowledge of:
*Windows 10/11 & Windows Server
*Active Directory & Group Policy
*Microsoft 365 & Azure AD
*Networking fundamentals (DNS, DHCP, TCP/IP, VLANs)
*Experience with RMM and ticketing systems
*Excellent troubleshooting and customer service skills
*Ability to manage workload and prioritise tickets effectively
Nice to have (but not essential)
*Azure or Intune experience
*Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki)
*MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA)
*Microsoft or vendor certifications
What you’ll get
*Competitive salary with regular reviews
*Training budget and certification support
*Clear progression path into 3rd line or project work
*Friendly, supportive team environment
If you’re a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we’d love to hear from you.
Location: Milton Keynes
Salary: Up to £35,000
Type: Full-time, Permanent
Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex.
What you’ll be doing
*Providing 2nd line support to a wide range of MSP clients
*Troubleshooting escalated issues from 1st line across desktop, server, and network environments
*Managing and resolving incidents and service requests via the ticketing system
*Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD)
*Diagnosing and resolving Windows Server and Active Directory issues
*Assisting with onboarding/offboarding of users and devices
*Supporting backups, antivirus, patching, and monitoring tools
*Contributing to documentation and knowledge base articles
*Working closely with 3rd line engineers on complex issues and projects
What we’re looking for
*Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment)
*Strong knowledge of:
*Windows 10/11 & Windows Server
*Active Directory & Group Policy
*Microsoft 365 & Azure AD
*Networking fundamentals (DNS, DHCP, TCP/IP, VLANs)
*Experience with RMM and ticketing systems
*Excellent troubleshooting and customer service skills
*Ability to manage workload and prioritise tickets effectively
Nice to have (but not essential)
*Azure or Intune experience
*Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki)
*MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA)
*Microsoft or vendor certifications
What you’ll get
*Competitive salary with regular reviews
*Training budget and certification support
*Clear progression path into 3rd line or project work
*Friendly, supportive team environment
If you’re a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we’d love to hear from you.
Job number 3384154
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