Your Company:
NET Recruit is proud to be partnering with a growing and values-led organisation that places strong emphasis on operational excellence, compliance, and community-focused service delivery. As the business continues to evolve, an exciting opportunity has arisen for an Operations Administrator to join the team, providing vital administrative, HR, and office management support to ensure the smooth day-to-day running of the organisation.
This role is ideal for a highly organised and detail-oriented administrator who enjoys working across multiple functions and supporting both internal teams and external stakeholders.

Your Role and Responsibilities
While in this position your duties may include but are not limited to:
*Downloading, maintaining and managing HR records from PeopleHR, ensuring accurate data retention and compliance
*Monitoring and managing the Getintouch mailbox and HR inbox, responding to queries and escalating matters where appropriate
*Filing and maintaining contractor documentation including contracts, warranties, personal guarantees and defect records
*Logging retention payments, tracking due dates and maintaining a retention matrix to support the release or holding of funds pending rectification works
*Monitoring the Landlord inbox and responding to community enquiries in a professional and timely manner
*Logging and coordinating complaints, forwarding subletting and Housing Ombudsman enquiries to the appropriate manager
*Escalating community and landlord issues to senior colleagues where required
*Filing and updating policies in line with compliance requirements
*Coordinating company insurance requirements, obtaining competitive quotations and ensuring appropriate cover is in place, including site-specific insurance
*Correctly filing and storing building and homeowner warranties under the appropriate policy or entity name
*Maintaining a clear and consistent filing system with accurate site references to support audit and compliance needs
*Making warranty claims on behalf of homeowners where required
*Answering incoming telephone calls professionally and directing enquiries appropriately
*Providing general reception and administrative support to staff and visitors
*Scanning, filing and archiving office documentation, ensuring secure disposal of paperwork in line with data protection procedures
*Maintaining office IT equipment, stationery and general office organisation
*Monitoring stock levels of kitchen and office supplies and placing orders as required
What You Will Need To Apply:
Please apply ONLY if you meet the following criteria:
*Proven experience in an administrative, office support or coordination role
*Strong organisational skills with a structured and methodical approach to documentation
*Proficiency in Microsoft Word and Excel
*Excellent communication skills with a professional and customer-focused manner
*Ability to manage sensitive and confidential information with discretion
*Strong attention to detail and ability to manage multiple priorities
*A proactive and supportive approach to working within a team environment
What you will get in Return:
This is an excellent opportunity for an organised and motivated Operations Administrator to play a key role in supporting the operational efficiency of a people-focused organisation. The successful candidate will enjoy a varied role with exposure across HR, compliance, insurance and senior leadership support.
In return, the business a salary of up to £30,000, a supportive working environment and the opportunity to develop a long-term career within a growing organisation that values professionalism, structure and high-quality service delivery.


Phoebe Jones - Recruitment Partner

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