This role will support a wide range of operational and administrative activities, with a core focus on baggage claim management, travel coordination and day-to-day office administration for our UK and European operations.
The ideal candidate is detail-oriented, a clear communicator, and comfortable managing multiple tasks in a fast-moving environment. In this role, you will support our operational teams and work closely with colleagues globally in areas such as:
Responsibilities:
? Managing all baggage claims, ensuring prompt handling, investigation and resolution
? Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
? Coordinating CAA Summer, Winter and Ad-Hoc permit applications
? Handling general office and administrative duties as required
? Managing leasing processes and administration for company vehicles
? Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
? Responding to all timesheet-related queries
? Maintaining Leave/Sick/Lieu/MRP records up to date
? Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
? Managing taxi bookings for employees on duty
? Arranging travel orders, tickets and hotel accommodation for the Managing Director, and coordinating with global colleagues to ensure plans are well organised
? Managing office supply orders, including stationery, water, kitchen and cleaning materials
We welcome candidates who possess the following skills/knowledge:

? Experience working in an administrative, operations or travel-related environment
? Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
? Knowledge of CAA processes and permit applications
? Strong organisational skills with the ability to manage competing priorities
? Confident communicator with strong written and verbal skills
? Proficiency in MS Office applications
? Ability to work effectively under pressure and meet tight deadlines
? A proactive, detail-oriented approach and a commitment to excellent service
Interested?
Please follow the instructions to apply attaching your CV. This vacancy is being managed by Michael Ruggiero. I can be contacted on or
Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us!