Customer Service Advisor
Location: Office-based in Slough
Job Type: Full-time, Permanent
Salary: £26000 – £29,000 per annum
My client are an established and growing business who are currently recruiting for a Customer Service Advisor to join their After Sales team. This role would suit someone with a strong customer service background and knowledge of plumbing products.
The successful candidate will act as the first point of contact for customers, providing professional support, resolving enquiries, and ensuring a consistently high standard of service within a busy office environment.
Key Responsibilities
*Providing excellent customer service via telephone and email
*Handling customer enquiries and resolving issues in a timely and professional manner
*Processing transactions accurately using ERP systems (experience with Sage 200 is advantageous)
*Sending out replacement parts
*Working closely with internal departments to ensure smooth day-to-day operations
*Multitasking effectively in a fast-paced environment
*Supporting team members and assisting with supervisory duties when required
Candidate Requirements
*Minimum of 3 years’ experience in an office-based customer service role (essential)
*Previous experience in customer service or sales
*Knowledge of plumbing products
*Strong verbal and written communication skills
*Confident using phone systems and email communication
*Ability to demonstrate product knowledge and support customers effectively
*Positive attitude, strong attention to detail, and ability to work under pressure