Team Leader- Housing
Location: Wakefield
*Contract: Temporary(could lead into a permanent contract)
*Accountable to: Service Manager
*Pay: £15.50 per hour
*Hours: 37.7
Role Purpose:

The Team Leader supports the Service Manager in the day-to-day delivery of the service, manages staff, ensures high-quality support for clients, and contributes to achieving contractual performance targets.
Key Responsibilities
Leadership & Management
*Provide strong, effective leadership to the team and promote a positive, high-performing culture.
*Deliver regular supervision, support staff development, and coordinate recruitment for direct reports.
*Deputise for the Service Manager when required.
Service Delivery & Performance
*Ensure contractual KPIs and quality standards are met.
*Support effective budget management and ensure resources offer value for money.
*Ensure support planning, risk management, and safeguarding procedures are followed.
Client & Stakeholder Engagement
*Promote client involvement, co-production, volunteering, and training.
*Attend stakeholder meetings and maintain positive relationships with local partners.
*Investigate complaints following client policies and procedures.
Operations & Compliance
*Ensure health & safety requirements are met for both clients and staff.
*Maintain accurate information and produce reports using the organisation’s systems.
*Ensure rota coverage and continuity of service.
*Contribute to implementing service improvements and organisational change.
Person Specification
Experience
*Demonstrated success in leading teams within housing, homelessness, or vulnerable adult services.
*Previous experience as a senior housing officer would also be acceptable.
*Experience managing performance and supporting individuals to meet targets.
*Experience facilitating groups and delivering high-quality support services.
Knowledge & Skills
*Strong IT skills (Word, Excel, Outlook).
*Effective communication, interpersonal skills, and the ability to motivate others.
*Understanding of safeguarding and basic financial/budget awareness.
*Knowledge of housing legislation is desirable.
*Full UK driving licence and access to a vehicle.