Role: 3rd Line Technical Lead
Location: Hereford, Herefordshire (on-site)
Salary: £40,000 – £50,000 per annum + benefits
Benefits: Competitive salary, ongoing training & certifications, senior influence, long-term progression


Our client, a leading IT support and managed services provider, is recruiting a 3rd Line Technical Lead to take on a senior position within the organisation. This role will play a key part in the company’s continued growth and expansion, with heavy involvement in the long-term technical and service strategy.


The organisation delivers managed IT support, Microsoft cloud solutions, cybersecurity, networking and infrastructure services to a diverse client base. This position combines hands-on 3rd line technical expertise with leadership and strategic input, making it ideal for someone looking to influence both day-to-day delivery and future direction.


What you’ll do
*Act as the senior technical escalation point for complex 3rd line issues
*Lead the design, implementation and ongoing support of client IT environments
*Own high-impact incidents and long-term problem management activities
*Provide technical leadership, mentoring and guidance to 1st and 2nd line engineers
*Drive best practice across Microsoft 365, Azure, Windows Server, networking and security
*Play a key role in technical decision-making, tooling and service development
*Contribute to documentation, standards and continual service improvement


You’ll work closely with senior stakeholders, engineers and management to ensure technology decisions align with client requirements and the company’s long-term vision.


What we’re looking for
*Proven experience in a senior or 3rd line IT support role
*Strong technical expertise across Microsoft 365, Azure and Windows Server
*Solid networking knowledge (firewalls, switching, routing, Wi-Fi)
*Experience with security tooling, backup solutions and endpoint management
*Ability to lead technically, influence direction and take ownership


The ideal candidate will bring deep technical capability, a strategic mindset and the confidence to operate as a senior technical authority within a growing business.


Why join?
*Senior, influential role within a growing managed services provider
*Direct involvement in long-term technical and business strategy
*Opportunity to shape standards, mentor engineers and improve services
*Clear progression as the organisation continues to expand

Apply now to step into a senior technical leadership role where your expertise will directly influence growth, strategy and service excellence.