Job Description:
We are seeking a detail-oriented and organised individual to join our Legal Administration Team as a This role involves logging customer complaints into the software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases.
Key Responsibilities:
*Complaint Logging
*Document Handling:
*Customer Data Management:
*Case Entry
*Case Uploading & Acknowledgment:
*Master Commission Spreadsheet Management:
*Efficiency & Accuracy:
*Key Requirements:
*Proven experience in administrative roles, preferably in a legal or complaints management environment.
*Familiarity with logging systems, such as Respond or similar case management software.
*Strong organisational skills and the ability to handle multiple cases simultaneously.
*Proficiency in data management systems and the ability to navigate and update customer records efficiently. (Training will be given on the systems)
*Excellent written and verbal communication skills to effectively request missing information and communicate with internal teams and external partners.
*Ability to meet a daily minimum requirement of 50 logged cases with accuracy and efficiency.
*Strong attention to detail and commitment to ensuring the accurate handling of complaints.
Additional Information: This is a full-time role, and the minimum requirement is to log 50 cases daily per administrator. The position is based in a fast-paced legal team, and the successful candidate must be able to adapt to evolving systems and workflows.