We’re recruiting a Customer Service Specialist to join a successful, international, design-led business based in London.
This role would suit someone who is highly organised, detail-focused, and dependable, and who enjoys bringing structure and clarity to a busy environment. You’ll support Sales Representatives and Key Account Managers, acting as a central point of coordination to ensure enquiries, information, and requests are handled accurately and followed through to completion.
We’re looking for someone with proven experience in a customer-facing administrative, sales support, or coordination role, who is comfortable managing responsibility, detail, and multiple priorities without close supervision.
It’s a role for someone who takes pride in strong administration, ownership, and follow-through, and who wants to play a key part in keeping projects and client interactions running smoothly.
Duties and responsibilities
*Owning client enquiries and requests from start to finish, ensuring nothing is missed or left unresolved
*Supporting sales teams by coordinating information, samples, and documentation
*Acting as a reliable link between clients, sales, project management, and technical teams
*Responding to client questions around product performance and technical information, sharing clear and accurate guidance
*Maintaining clear, accurate records and documentation to support live projects


Experience and qualifications
You don’t need to tick every box, but you do need to be someone who is genuinely strong on organisation and administration.
We’re looking for someone who can demonstrate:
*Experience in a customer service, sales support, coordination, or similar role within an industry environment
*A track record of handling multiple priorities accurately and reliably
*Comfort working in a detail-heavy role where structure, organisation, and follow-through matter
*Clear, professional written and verbal communication
*Confidence working with both internal teams and external clients
*Good working knowledge of Microsoft Office
*Fluent written and spoken English


Benefits
*Vitality private medical insurance
*Bupa dental cover
*9% employer pension contribution!
*Working hours: Monday to Thursday: 09:00–17:30, Friday: 09:00–17:00
*Annual holiday entitlement of five weeks, plus UK public holidays
*Beautiful offices based nearby to Shoreditch


Company culture
The business is design-led and quality-focused, with beautiful, thoughtfully designed offices in an excellent location close to Shoreditch. The working environment is calm, professional, and well structured — a place where people can focus and do their best work.
There is clear investment in the team, reflected in both the working environment and a market-leading benefits package. Employees are trusted to take ownership of their roles and are supported to work sustainably, with an emphasis on high standards, accuracy, and doing things properly.
It’s a culture that suits people who value organisation, clarity, and being part of a business that genuinely looks after its people.