As a Customer Success Sales Advisor, you’ll sit at the heart of the customer journey. You’ll combine brilliant service with commercial awareness — helping customers get the most from their products while identifying opportunities to upsell and cross-sell in a way that genuinely adds value.
You’ll build strong relationships, solve problems, and play a key role in driving growth and retention.
What you’ll be doing*Ensuring customers have a seamless, positive experience
*Managing billing and account enquiries with confidence
*Guiding customers to success with tailored product solutions
*Handling customer calls and rotating through ticket-based enquiries
*Working as part of a commercially focused Customer Care team
*Contributing to sales targets and customer retention goals
What we’re looking for*Experience in customer support, ideally phone-based
*Exposure to a commercial or sales-driven environment
*Strong communication, listening, and problem-solving skills
*A natural ability to build rapport and recommend solutions
*A customer-first mindset with a passion for great service
Key competencies*Outstanding customer service
*Delivering results
*Teamwork and collaboration
*Thriving in a fast-paced environment
*Self-motivation and attention to detail
Working hours*Monday to Friday between 6am – 7pm, typically:
*8am – 4:30pm or 9am – 5:30pm
*Occasional shifts (with notice): 6am – 2pm or 11am – 7pm
*Weekend shifts with notice (8am – 4pm) are remote
*Remote working available on Fridays
TrainingYou’ll receive full training and ongoing support from our Worcester office.
Initial training is office-based, Monday to Friday, 9am – 5:30pm.