Temporary Business Consultant - Communications
other jobs Amber Employment Services
Added before 5 hours
- England,South East,Surrey
- Full Time, Temporary
- £46,000 per annum, pro-rata
Job Description:
Job Summary
We are seeking an experienced Business Consultant to conduct a comprehensive review the approach to correspondence management. This will include ministerial correspondence, treat official correspondence, general enquiries, complaints, call-back requests, and parliamentary questions.
The postholder will review end-to-end correspondence processes across the organisation, identify opportunities for improvement, and help drive greater efficiency while ensuring statutory obligations are met and a high-quality service is delivered to customers. You will be responsible for translating improvement opportunities into a clear, implementable action plan and will work closely with the Communications team and colleagues across the business to begin implementing these improvements.
Job Title: Business Consultant - 6 weeks Temporary
Location: Office-based
Working Pattern: Full Time (37 hours per week)
5 days per week in the office during training, moving to 60% office-based once training is complete
Key Responsibilities
*Conduct a comprehensive review of correspondence management processes across all correspondence types
*Work collaboratively with teams to identify opportunities for improvement, applying LEAN and continuous improvement principles
*Develop practical, implementable action plans to deliver identified improvements
*Work with teams across the organisation to support the initial implementation of the agreed action plan
*Ensure process improvements balance efficiency, statutory compliance, and customer service quality
Skills and Experience
*Training in LEAN practices, Six Sigma, or continuous improvement methodologies
*Proven experience delivering continuous improvement initiatives
*Senior-level experience in correspondence management within the public sector
*Strong understanding of project management principles
*Experience working collaboratively across diverse teams to deliver shared objectives
*Demonstrable experience of auditing and reviewing public sector business processes
This role offers the opportunity to make a tangible impact on how the organisation manages correspondence, improving efficiency and service quality across the business.
Amber Employment Services is acting as an agency on this vacancy - all applications will be responded to
We are seeking an experienced Business Consultant to conduct a comprehensive review the approach to correspondence management. This will include ministerial correspondence, treat official correspondence, general enquiries, complaints, call-back requests, and parliamentary questions.
The postholder will review end-to-end correspondence processes across the organisation, identify opportunities for improvement, and help drive greater efficiency while ensuring statutory obligations are met and a high-quality service is delivered to customers. You will be responsible for translating improvement opportunities into a clear, implementable action plan and will work closely with the Communications team and colleagues across the business to begin implementing these improvements.
Job Title: Business Consultant - 6 weeks Temporary
Location: Office-based
Working Pattern: Full Time (37 hours per week)
5 days per week in the office during training, moving to 60% office-based once training is complete
Key Responsibilities
*Conduct a comprehensive review of correspondence management processes across all correspondence types
*Work collaboratively with teams to identify opportunities for improvement, applying LEAN and continuous improvement principles
*Develop practical, implementable action plans to deliver identified improvements
*Work with teams across the organisation to support the initial implementation of the agreed action plan
*Ensure process improvements balance efficiency, statutory compliance, and customer service quality
Skills and Experience
*Training in LEAN practices, Six Sigma, or continuous improvement methodologies
*Proven experience delivering continuous improvement initiatives
*Senior-level experience in correspondence management within the public sector
*Strong understanding of project management principles
*Experience working collaboratively across diverse teams to deliver shared objectives
*Demonstrable experience of auditing and reviewing public sector business processes
This role offers the opportunity to make a tangible impact on how the organisation manages correspondence, improving efficiency and service quality across the business.
Amber Employment Services is acting as an agency on this vacancy - all applications will be responded to
Job number 3387264
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Company Details:
Amber Employment Services
Company size: 5–9 employees
Industry: Admin, Secretarial
Amber Employment Services are an independent recruitment agency based in Ripley, specialising in the delivery of a personalised employment service acr...