We’re looking for an experienced and people-focused Experience & Events Assistant Manager to help deliver outstanding meetings and events experiences while driving commercial growth based on a high-end clients co-working development.
You’ll own the end-to-end coordination of meetings and events, ensuring every guest interaction feels professional, welcoming and memorable. Alongside delivery, you’ll support business development, partnerships and revenue targets, while helping lead the on-site team to operational excellence.
This role suits someone who thrives in hospitality-led environments, enjoys building relationships, and has a commercial mindset.
Key Responsibilities Customer Experience
* Deliver a consistently high standard of service to customers and visitors.

* Act as a senior ambassador, creating a welcoming and professional environment.

* Handle feedback and queries, resolving issues quickly and effectively.

* Maintain exceptional presentation across all spaces.

* Support customer onboarding and move-ins.

Meetings & Events Management
* Manage meetings and events from enquiry through to delivery and follow-up.

* Respond promptly to enquiries and convert them into confirmed bookings.

* Conduct tours, prepare proposals and manage the booking calendar.

* Coordinate suppliers, invoicing and payments.

* Support marketing activity, social media updates and local networking.

* Build partnerships and a calendar of on-site events.

* Contribute to revenue forecasting and performance targets.

People Leadership
* Lead and support on-site team members, setting clear standards and expectations.

* Coach, develop and motivate the team to deliver excellent service.

* Support recruitment, performance management and training.

Commercial & Compliance
* Ensure all services are billed correctly and upselling opportunities are captured.

* Support health, safety and compliance standards.

* Ensure operations align with company policies, GDPR and AML requirements.

About You Skills & Behaviours
* Strong communicator with excellent relationship-building skills.

* Well organised, proactive and commercially minded.

* Resilient, adaptable and a team player with a "can-do" attitude.

Experience
* Proven experience in meetings, events, hospitality or flexible workspace environments.

* Customer-facing experience with a focus on revenue and growth.

* Confident in networking, business development and stakeholder engagement.

* Comfortable using Microsoft 365 (Word, Excel, Outlook).

Qualifications
* GCSEs (or equivalent) in English and Maths.

* First Aid and Fire Marshal training (or willingness to complete).