Desktop Engineer - Simplified (Support-Focused) Role Summary
This role provides hands-on desktop and end-user support in an enterprise environment, with a strong emphasis on laptop setup, deployment, and user readiness. You’ll be the go-to for onboarding, troubleshooting, and keeping employee devices running smoothly.
Primary Responsibilities *Provide day-to-day desktop support for hardware, OS, and application issues
*Build, image, configure, and deploy Windows and macOS laptops for new hires and replacements
*Support onboarding and offboarding: device setup, account access, MFA, VPN, and asset collection
*Troubleshoot escalated laptop, peripheral, and OS-related issues (in-person and remote)
*Re-image, repair, and refresh devices as needed
*Maintain accurate asset tracking and laptop inventory
Laptop Build & Endpoint Support *Prepare laptops using Intune, AutoPilot, SCCM, Jamf, and ABM
*Apply standard images, configurations, and security policies
*Perform OS updates, patching, and configuration changes
*Ensure devices are compliant, secure, and fully functional before user delivery
Environment & Tools *Hardware: Dell, Lenovo, HP, Apple
*OS: Windows 10/11, macOS
*Tools: Intune, SCCM, AutoPilot, Jamf
*Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow
Experience & Skills *3+ years in desktop or end-user support with the Tech stack of
*Hardware: Dell, Lenovo, HP, Apple
*OS: Windows 10/11, macOS
*Tools: Intune, SCCM, AutoPilot, Jamf
*Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow
*Strong hands-on experience with laptop builds and user device support
*Comfortable supporting users face-to-face, over phone, and remotely
*Strong troubleshooting, documentation, and customer services
*Rates depend on experience and client requirements