The Verification Analyst is highly targeted on collections, ageing profiles, and query turnaround times while working closely with the Risk Management team and reporting to the Director of Financial Operations.
The Verification Analyst is required to manage all aspects of accounts receivable, including credit limit management, order release, chasing outstanding payments, claim verification, processing debit notes, account reconciliations, and cash allocations. The role is highly targeted on collections, ageing profiles, and query turnaround times while working closely with the Risk Management team and reporting to the Director of Financial Operations.
This is a fast-paced and varied position within a motivated and supportive team that values collaboration, continuous learning, and challenging the status quo. Each day brings new challenges, making this an exciting opportunity for someone who thrives in a busy environment.
Key Responsibilities *Manage a customer ledger (corporate clients, retail partners, distributors, service centres, or SMEs) ensuring claims are verified with appropriate documentation.
*Resolve disputes quickly where customers claim incorrectly.
*Collaborate with Collections teams and other departments to ensure claim validations align with AR ledger needs.
*Achieve or exceed KPI targets
*Verify all claims within agreed timelines.
*Build strong relationships across internal teams (Account Managers, Offshore Teams, AR, Commercial Finance) and external customers.
*Provide exceptional customer service by attending client meetings and offering solutions.
*Obtain sell-out/stock data for claim verification purposes.
*Validate sales deduction promotions using signed commercial terms and deal sheets.
*Enter claims into SAP (directly or via Shared Service Centre), track approvals, and update customers on progress.
*Maintain a central database of verified claims and ensure balance sheet accuracy by managing accruals and top-ups as needed.
*Work with the Commercial Finance team to adjust payment conditions if necessary.
*Participate in cross-departmental groups to improve processes.
*Complete scheduled activities such as weekly reporting, internal audits, and ad hoc tasks related to AR.
Skills & Experience Required *5 GCSEs (including Maths and English), 3 A Levels, and an Honours Degree or equivalent experience.
*Experience in an Accounting/Financial Operations team within a large corporate environment.
*Strong organisational skills with attention to detail and the ability to work under pressure.
*Excellent customer service skills with experience in collections and query management roles (preferably involving sales deductions).
*Proficiency in Excel (Vlookups, Pivot Tables, Macros).
*Part-qualified Accountant (e.g., ACCA/CIMA).
*Familiarity with SAP systems.
*Target-driven with a proactive approach to workload management.
*Strong multitasking abilities with excellent problem-solving skills.
*A sense of humour and ability to thrive in a lively team environment.
What Success Looks Like Within 6-12 months:
*Build strong customer relationships while managing a portfolio of claims efficiently.
*Meet or exceed team KPIs for claim turnaround times and ledger ageing metrics.
*Receive positive feedback from both internal stakeholders and external customers.
*Validate customer claims using data and systems provided while ensuring compliance with customer terms.
*Resolve queries promptly to maintain strong relationships and meet deadlines.
This role requires focus, organisation, and the ability to manage workloads independently while contributing effectively to a collaborative team environment.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates