About the Job
Role | Member Services Coordinator
Areas | Member support, enquiries handling, engagement and retention
Based | Hybrid - City of London
Offer | £35,000
Hi
Our client is looking to appoint a Member Services Coordinator to join their busy services team. This role is key to delivering a positive and professional experience for members, acting as a first point of contact and supporting ongoing engagement.
You will be confident managing a high volume of enquiries, enjoy working in a fast paced environment, and be motivated by delivering excellent service.


As a Member Services Coordinator, you will:
*Act as the first point of contact for members, handling a high volume of enquiries via telephone and email
*Provide clear, accurate and timely responses to ensure a consistently high standard of service
*Work closely with the wider member services team to meet service demands and member needs
*Use strong communication and influencing skills to resolve enquiries and exceed expectations
*Carry out outbound calls to support member engagement and retention activity
*Update internal systems and records accurately following member interactions
*Escalate complex or sensitive enquiries where appropriate
*Share feedback and insights to support continuous improvement of member services


What we’re looking for:
*Experience in a customer service, member services or contact centre environment
*Confidence handling high volumes of inbound and outbound communication
*Excellent verbal and written communication skills
*A professional, empathetic and solution focused approach
*Strong organisational skills with the ability to manage competing priorities
*Confidence using CRM systems and standard office software