Field Support Engineer
other jobs Xact Placements Limited
Added before 3 Days
- England,South East,Hampshire,Basingstoke and Deane
- Full Time, Permanent
- £38,000 - £45,000 per annum
Job Description:
2nd / 3rd Line Support Engineer (MSP)
Location: Basingstoke
Salary: £38,000 – £45,000 per annum
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.
This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
*Providing high-quality technical support remotely and onsite
*Acting as an escalation point for complex support issues
*Delivering infrastructure and cloud projects from design through to implementation
*Configure, support, and maintain networks and firewalls
*Working closely with customers to understand technical challenges and provide effective solutions
*Carrying out site visits, system upgrades, and planned maintenance
*Producing clear technical documentation and handovers
Required Experience & Skills
*Proven experience in a 2nd / 3rd Line role within an MSP
*Strong background supporting Windows Server and Microsoft 365 environments
*Experience with virtualisation technologies (VMware and/or Hyper-V)
*Solid understanding of networking and security, including firewalls and VPNs
*Familiarity with backup and business continuity solutions
*Confident communicator with excellent customer-facing skills
*Ability to manage multiple priorities and work effectively under pressure
*Full UK driving licence
Location: Basingstoke
Salary: £38,000 – £45,000 per annum
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.
This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
*Providing high-quality technical support remotely and onsite
*Acting as an escalation point for complex support issues
*Delivering infrastructure and cloud projects from design through to implementation
*Configure, support, and maintain networks and firewalls
*Working closely with customers to understand technical challenges and provide effective solutions
*Carrying out site visits, system upgrades, and planned maintenance
*Producing clear technical documentation and handovers
Required Experience & Skills
*Proven experience in a 2nd / 3rd Line role within an MSP
*Strong background supporting Windows Server and Microsoft 365 environments
*Experience with virtualisation technologies (VMware and/or Hyper-V)
*Solid understanding of networking and security, including firewalls and VPNs
*Familiarity with backup and business continuity solutions
*Confident communicator with excellent customer-facing skills
*Ability to manage multiple priorities and work effectively under pressure
*Full UK driving licence
Job number 3388924
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metapel
Company Details:
Xact Placements Limited
Company size: 5–9 employees
Industry: IT
Xact Placements are approachable consultants fulfilling the needs of businesses and people through a considerate and authentic approach to recruitment...