Our client is a multi award-winning cruise agency and part of the largest cruise retailer in the world. They’re expert in delivering exceptional levels of customer service, along with the perfect cruise holiday and are now looking for ambitious, cruise sales professionals to join them!
Previous experience in a similar cruise sales role is essential for the position, ideally within a fast paced, travel sales environment where the ability to multi-task is key. Personal cruise experience, either from fam trips / ship visits or your own holidays would also be a huge advantage, so you’re confidently able to sell, based on your own experiences.
If this role is of interest to you, please apply online.
Role of Cruise Sales Concierge:
*Selling cruise holidays over the phone and online chat across all cruise lines including tailor making to fit the customer’s specific requirements i.e. adding flights, transfers, hotels, and land tours, if required
*Converting incoming calls and online chats into bookings to meet your personal and team targets
*Following up leads, acting on customer buying signals and maximising sales leads
*Delivering on agreed customer and sales targets (KPI’s)
*Following company processes to ensure all bookings are completed accurately
*Offering remarkable customers service by building rapport, understanding the needs of each customer, and using personal experience to encourage customer loyalty and retention
*Taking the workload off your customers shoulders and letting them focus on enjoying the cruise!
Our client can offer:
*A competitive basic salary plus uncapped commission (OTE £40k)
*An unlimited amount of leads provided for you
*On-going training and support to enable you to develop your career and benefit from unlimited earning potential!
*Regular fam trips so you can experience new ships or destinations
*Fully home-based option with equipment provided
*Guaranteed bonus and reduced targets for the first 6 months while you settle in
*On-going training, coaching and support
Skills required for the role:
*Proven sales track record within the cruise sector - essential
*Personal cruise experience would also be an advantage
*Self-motivated with a pro-active approach to sales
*Tenacious and resourceful
*Flexibility with regard to working hours, to inc. evenings & weekends
If you’re interested in learning more about this Cruise Sales Concierge role, please press the apply online button now!
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