Location: Grays

Salary: £32,000 to £32,000

Hours: 9-5 (NO WFH)
We are seeking a proactive and hands-on Credit Controller to take ownership of a varied and complex debtors ledger covering multiple revenue streams. This role goes far beyond standard credit control and requires someone confident managing a high volume of aged debt, building strong relationships, and working collaboratively across the business — including with the legal team — to minimise financial risk and ensure accurate financial records.
The successful candidate will be responsible for managing £3–4 million of outstanding debt, handling escalated cases, resolving discrepancies, and ensuring ledgers are fully reconciled. Strong communication skills, resilience, and the ability to "roll up your sleeves" are essential.
Key Responsibilities
Debt Management & Recovery
*Take full ownership of a diverse debtor portfolio across multiple business areas once internal credit processes have been completed.
*Proactively contact customers with overdue balances, ensuring consistent and structured follow-up.
*Chase aged and complex debt, ensuring robust action is taken to secure payments.
*Negotiate and monitor payment arrangements, ensuring adherence and resolving issues swiftly.
Legal Liaison & Escalation
*Escalate cases to the legal team in a timely and accurate manner when required.
*Work closely with legal representatives to support the preparation and submission of claims, including accurate collation of financial and narrative information.
*Liaise with solicitors and executors for estate-related accounts and deceased customers.
Ledger Management & Reconciliation
*Accurately post receipts and maintain up-to-date records within internal systems, including Sage.
*Reconcile balances between internal rent sheets and accounting systems, investigating discrepancies and resolving issues end-to-end.
*Support the Accounts Receivable team in identifying irregularities and ensuring ledger accuracy.
*Manage estate accounts, update records and ensure outstanding balances are pursued appropriately.
*Apply late payment fees and interest in line with relevant agreements.
*Process approved write-offs and ensure all records are accurately updated.
Reporting & Continuous Improvement
*Review aged debtor reports with senior finance colleagues, highlighting concerns and making recommendations.
*Identify opportunities to refine and improve credit control processes.
*Provide ad-hoc support across the wider accounts team when required.
Key Skills & Experience
*Proven experience managing a complex and high-value debtors ledger.
*Strong relationship-building skills with the ability to influence and negotiate confidently.
*Excellent communication skills — able to handle challenging conversations professionally.
*Advanced Excel skills, including VLOOKUP, Pivot Tables, and the ability to manipulate and analyse data.
*Experience using Sage (preferably Sage 200).
*Ability to work independently, take ownership, and drive results.
*Highly organised with strong attention to detail.
*Comfortable rolling up your sleeves and getting involved in the detail where necessary — this is not a basic or transactional credit control role.
To be considered for this role, please apply today.