Our client, a Bedford based MSP, seeks a permanent Tech Support serving one of their international clients. Duties include:


* Management of incidents and requests on site at their respective locations. This includes support for the industrial environment (printers, scanners, etc.).


* Case management for standard users, VIPs, and senior management at their facilities and other locations, resolving them remotely.


* On-site support and practical assistance in the buildings where they reside, always with the support of the service associated with the request.


* Preparation of videoconferencing rooms with user profiles and, in the event of an incident, opening a case with the service provider.


* Support for senior management videoconference meetings.


* Reconfiguration of equipment.


* Being present during supplier visits to complete tasks and show them the facilities.


* Configuration of mobile and landline phones. Activation of SIM cards and coordination with the local supplier when necessary.


* Deletion or cleaning of data from updated equipment at your facilities, according to Company procedures.


* Maintenance and inventory control.


* Follow-up on escalated cases.


* Physical inventory of devices.


* Support for local suppliers.