Job Description

We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of a passionate and dedicated team dealing with Rent &Legal Protection (RLP) insurance claims.

As a RLP Policy Coordinator, you will be working for the UK’s largest property services group where we serve our customers in multiple locations across more than 85 brands.

The RLP Team are a specialised team of rent protection and legal insurance experts who support our branches and the customers of the exclusive Lets-Cover RLP Insurance.

Responsibilities and Duties of a RLP Policy Coordinator:
*Auditing the tenancy and claim conditions to ensure that all matters are compliant with our contractual obligations under the contract with the Insurer and the terms of the policy
*Advising Landlords of their rights under the RLP policy, the claims procedure and being their point of contact throughout the claim
*Ensuring our Landlords are kept up to date of all matters in respect of their claim
*Instructing the appointed legal representatives for the RLP claims, following the agreed process and supplying the necessary legal and other documentation to allow the solicitor to take action through the Courts on behalf of the Landlord and the Insurer
*Monitoring any online portals used by the appointed legal representatives and completing any requests by the legal representatives in a swift and expeditious manner
*Liaise with the relevant branches to ensure that any information required by the legal representatives or Insurer is obtained expeditiously
*Liaise with landlords, tenants, legal representatives, Insurers and internal colleagues as required.


Skills Required to be a RLP Policy Coordinator:
*Experience within residential property environment preferable Insurance or residential legal services experience preferable
*First class customer service skills
*Excellent organisation, prioritisation and time management skills with a strong attention to detail
*Ability to work proactively and comfortable at using their own initiative in a fast-paced environment where priorities can change regularly
*Strong communication, influencing and relationship skills, with a strong customer centric approach
*High levels of energy, drive, enthusiasm with a passion for developing themselves
*High level of competency in IT along with excellent written and spoken English


Benefits of working as a RLP Policy Coordinator:
*Day off on your Birthday!
*Pension Scheme.
*Perks at Work – Discounts on products and services
*Access to Employee Assistance Programme.
*23 days annual leave increasing with long service
*Free on-site parking


Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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