Customer Success Technical Advisor
other jobs Redwood Search
Added before 1 Days
- England,West Midlands,Worcestershire
- Full Time, Permanent
- £28,500 per annum
Job Description:
Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move.
As a Customer Success Technical Advisor, you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value.
You’ll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.
What you’ll be doing:*Delivering expert technical support across hosting, email, and related products
*Resolving customer queries quickly and confidently via phone and ticketing systems
*Guiding customers through setup, configuration, features, and best practices
*Helping customers optimise their product setup to maximise value and performance
*Identifying opportunities to upsell or cross-sell products that enhance the customer experience
*Working closely with sales and product teams to resolve complex issues and improve services
*Contributing to team sales, retention, and performance targets
*Keeping customers informed about new features and product updates
*Maintaining accurate records of customer interactions and resolutions
*Staying up to date with industry trends and emerging technologies
What you’ll bring:*Experience in customer support, ideally phone-based and within a commercial or sales-driven environment
*Strong communication, active listening, and problem-solving skills
*Confidence building rapport and delivering solutions that drive customer success
*Familiarity with CMS and ticketing systems, plus basic billing or account processes
*A customer-first mindset with a genuine passion for helping people succeed
Key competencies:*Outstanding customer service
*Results-driven mindset
*Team collaboration
*Ability to work at pace and meet tight deadlines
*Self-motivation and initiative
*Strong attention to detail
Working hours:*Monday to Friday between 6am – 7pm, on rotating shifts
*Core shifts: 8am – 4:30pm or 9am – 5:30pm
*Occasional shifts (with notice): 6am – 2pm or 11am – 7pm
*Weekends (with notice): 8am – 4pm (remote)
*Remote working available on Fridays
Training & support:*Full training and ongoing support provided
*Initial training delivered in-office, Monday to Friday, 9am – 5:30pm
As a Customer Success Technical Advisor, you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value.
You’ll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.
What you’ll be doing:*Delivering expert technical support across hosting, email, and related products
*Resolving customer queries quickly and confidently via phone and ticketing systems
*Guiding customers through setup, configuration, features, and best practices
*Helping customers optimise their product setup to maximise value and performance
*Identifying opportunities to upsell or cross-sell products that enhance the customer experience
*Working closely with sales and product teams to resolve complex issues and improve services
*Contributing to team sales, retention, and performance targets
*Keeping customers informed about new features and product updates
*Maintaining accurate records of customer interactions and resolutions
*Staying up to date with industry trends and emerging technologies
What you’ll bring:*Experience in customer support, ideally phone-based and within a commercial or sales-driven environment
*Strong communication, active listening, and problem-solving skills
*Confidence building rapport and delivering solutions that drive customer success
*Familiarity with CMS and ticketing systems, plus basic billing or account processes
*A customer-first mindset with a genuine passion for helping people succeed
Key competencies:*Outstanding customer service
*Results-driven mindset
*Team collaboration
*Ability to work at pace and meet tight deadlines
*Self-motivation and initiative
*Strong attention to detail
Working hours:*Monday to Friday between 6am – 7pm, on rotating shifts
*Core shifts: 8am – 4:30pm or 9am – 5:30pm
*Occasional shifts (with notice): 6am – 2pm or 11am – 7pm
*Weekends (with notice): 8am – 4pm (remote)
*Remote working available on Fridays
Training & support:*Full training and ongoing support provided
*Initial training delivered in-office, Monday to Friday, 9am – 5:30pm
Job number 3391453
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Here at Redwood Search we have years of experience, expertise, and maturity, as well as a personalised and professional service. We work with the best...