We are are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.

Requirements:
*Excellent verbal and written communication skills
*Experience with telephony in financial services
*Strong investigative and problem-solving abilities
*Ability to manage high volumes of complaints
*Empathy for vulnerable customers
*Proficient in MS Office and CRM systems
Nice to Have:
*Background in motor finance or dealership complaints
*Knowledge of FCA, DISP, CRA guidelines
Preferred Qualifications:
*GCSE English (Grade C or above)
*Experience in complaints handling within financial services
Other Requirements:
*Willingness to undergo comprehensive classroom training
*Ability to pass case simulation assessments
This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment.