Customer Complaints Handler – Hybrid (2 days WFH, 3 days office)
Warwick, Warwickshire
£27,000 + excellent benefits
This is an opportunity for a confident complaints professional who can manage complex cases end-to-end, apply sound regulatory judgement, and deliver fair, high-quality outcomes in line with FCA expectations.
What you’ll receive as a Customer Complaints Handler
*Benefits: BUPA, critical illness cover, death in service, EAP, staff discounts and regular social events
*Location perks: Free on-site parking, easy access via the A46 and close to Warwick Parkway station
*Career growth: Ongoing training and progression within a supportive, professional team
Your role as a Customer Complaints Handler
*Take full ownership of complex and escalated complaints from receipt to resolution
*Carry out thorough, evidence-based investigations
*Produce high-quality final response letters in line with FCA requirements
*Apply FCA guidance and company policy to reach fair outcomes
*Identify trends, root causes and opportunities for service improvement
*Support quality assurance and share best practice across the Complaints team
What we’re looking for in a Customer Complaints Handler
*Strong experience handling customer complaints, ideally in a regulated environment
*Previous experience writing final response letters
*Confidence managing complex cases independently and a team player
*Excellent analytical, decision-making and problem-solving skills
*A customer-focused approach with strong attention to detail
Ready to step into a role with real responsibility and clear progression – apply today.