We are looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients IT team based in Reading. This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, helping people, and building hands-on technical experience.
You will be the first point of contact for internal users requiring IT assistance, providing fast, friendly, and effective support across a range of systems and devices. Full training will be provided, including exposure to bespoke platforms and modern Microsoft technologies.
Key Responsibilities
*Provide first-line technical support for bespoke software, Microsoft Windows 11, Microsoft 365 and Microsoft Teams
*Support end users on a bespoke network management platform (full system training provided)
*Diagnose and resolve basic hardware, software, and network issues
*Log, categorise, and prioritise incidents and service requests accurately
*Communicate clearly and professionally with users to deliver a positive support experience
*Follow troubleshooting guides and knowledge-base articles to resolve issues efficiently
*Escalate more complex issues to the IT Support Manager with detailed diagnostic notes
*Assist with user on boarding tasks such as account creation, licence assignment, and access provisioning
Skills & Experience
*Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
*Basic understanding of Azure Active Directory
*Ability to diagnose common network and Wi-Fi connectivity issues
*Strong communication and customer service skills
*Ability to follow structured troubleshooting processes and work under time pressure
*6-12 months’ experience in an IT Support, Service Desk, or Helpdesk role preferred
What Success Looks Like
*Quick and accurate resolution of common technical issues
*High levels of user satisfaction and clear, professional communication
*Ability to work both independently and collaboratively within a small team
*Consistent, high-quality ticket documentation and adherence to support processes
Qualifications
*GCSEs (or equivalent) including English and Maths
Why Apply?
*Full training and development support provided
*Opportunity to gain experience with modern IT systems and bespoke platforms
*Supportive team environment with clear progression opportunities
*Stable weekday working hours with no weekend shifts
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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