Product Manager
Manchester (Hybrid)
Full-time, Permanent
We’re looking for a Product Manager to own and evolve a newly implemented internal customer operations platform. We’re looking for someone who has managed internal tools, service platforms, or CRM-style products and loves working with operational teams. You’ll take ownership of a newly landed platform, shape how it evolves, and directly impact how internal teams operate every day. Big scope, high visibility, and plenty of autonomy.
If you’ve product-managed tools used by Customer Service / Customer Ops teams, this role is a great match.
What You’ll Be Doing
*Own the roadmap for an internal customer operations platform
*Manage the relationship with the external vendor (supplier management is key!)
*Run two roadmaps:
*Vendor roadmap
*Internal configuration & optimisation roadmap
*Work closely with Customer Service leaders to understand needs
*Support internal config specialists
*Prioritise improvements, fixes, automation and enhancements
*Help embed, stabilise and continuously improve the platform
What We’re Looking For
*Product Manager experience with internal tools (CRM, service platforms, workflow tools, etc.
*Strong vendor/supplier management experience
*Experience partnering with Customer Service or Operational teams
*Great stakeholder management and ability to translate operational needs into product requirements
Nice to have: Salesforce, Dynamics, Zendesk, Freshdesk, ServiceNow or similar platform exposure.
Mindset
*Delivery-focused and pragmatic
*Quick to learn new tools
*Relationship-driven with strong communication skills
*Comfortable working with operational complexity
Salary is paying up to £60,000 with bonus and further benefits. The role is on a hybrid basis with 2 days a week from the office (one of these days will be a Tuesday)
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.