Case Handler
3 Month Contract | £140 per day umbrella | London, Hybrid

We are seeking a Confidential Case Handler to join a critical safety and reporting team in the transport sector. This is a hybrid role based in London, offering 2 days per week in the office and the remainder remotely.

Key Responsibilities:
*Process confidential reports following defined procedures, recording information accurately, and producing high-quality reports
*Peer review case reports produced by colleagues
*Conduct empathetic and neutral phone interviews with reporters, ensuring open dialogue and complete information
*Liaise with member organisations, often Health & Safety Managers or senior Directors, to ensure timely, high-quality responses
*Investigate technical and operational issues raised to support accurate report processing
*Participate in industry briefings, stakeholder meetings, and continuous improvement projects within the team

Requirements:
*Graduate-level qualification in Psychology or a related field, or equivalent work experience
*Experience handling phone calls and performing office-based administrative tasks
*Excellent listening, communication, and stakeholder engagement skills, with the ability to remain neutral and professional
*Commitment to confidentiality, high-quality service, and accountability
*Ability to adapt to change, work collaboratively, and contribute proactively to team objectives
*Must have a private, confidential workspace for calls

Package & Benefits:
*Contract Duration: 3 months
*Rate: £140/day (umbrella)
*Location: London (Hybrid – 2 days per week in office)
*Hours: Full-time, with flexibility to cover 08:30–17:30 reporting line
*Work Environment: Hybrid, supportive team focused on health, safety, and wellbeing in the transport sector