IT Senior Support Analyst
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  • England,South West,Gloucestershire,Cheltenham
  • Full Time, Permanent
  • £40,000 - £45,000 per annum
Job Description:
Senior IT Support Analyst – Cheltenham


Are you an experienced IT professional ready to step into a senior, hands-on role where you can mentor others?


A leading global firm is hiring a Senior IT Support Analyst for their Cheltenham office. This is the most senior IT position on site, working alongside two Analysts while being part of a wider UK and global IT function.


You’ll deliver advanced technical support, act as the local escalation point, mentor junior team members, and help drive high-quality service delivery.


What’s in it for you?
*Salary up to £45,000
*Competitive benefits package
*Senior role within a small local team


What you’ll bring:
*At least 3 years’ experience in an IT-focused role
*Experience supporting key software, including Office 365, Active Directory, Intune, Teams/Zoom, and ITSM platforms (e.g., ServiceNow)
*Hands-on hardware experience with laptops, mobile devices, printers, and monitors
*Desirable (but not essential) qualifications/experience: ITIL, AV support, Document Management Systems
*Experience working in a legal, professional services, or global firm
*Excellent customer service and communication skills


Interested? Apply Now!
Please note: this role is fully office based.
Job number 3393227

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