Make a difference everyday
We are seeking a friendly and organised Quality and Compliance Lead to join our team at a 30-bedded home specializing in acute mental illness. As the first point of contact for residents, visitors, and staff, you will play a crucial role in creating a welcoming and supportive environment.
What You’ll be Doing
· To undertake a schedule of inspections as directed by the Head of Quality and Compliance
· To support Managers and staff to understand quality management and implement changes to policy and practices across the services to reflect improvements.
· To undertake compliance audits and inspections across the services and ensure actions are taken to mitigate for risks and make necessary improvements.
· To co-ordinate learning and development activities for Managers with regards to regulatory compliance.
Key tasks
Support Managers and staff to understand quality management and implement changes to policy and practices.
· Supporting and assisting senior managers in the delivery of a high-quality service by
· Using a measured approach to develop quality at local level through use of the risk register and/Continuous Action Plans and other quality tools as per company protocol.
· Work alongside Registered Managers to highlight service deficiencies, non-conformities, and risk, providing support to develop action plans to rectify.
· To review data and analyse themes and trends and report on as required.
· Signpost staff to guidance and advice on policies and CQC standards, and support with regulatory compliance.
· To support with the development and review of policy and ensure the most up to date policy and associated documents are accessible and used appropriately in practice.
· Promote and share best practice across services, ensuring lessons learned are identified and disseminated effectively.
· Undertake and support quality development as required.
· To support staff to utilise the systems so they are able to understand how they are performing and demonstrate how they are the best at getting better across care and support.
· To support and lead on Quality Projects as agreed by the Board Undertaking compliance Inspections
· Completing pre-regulatory Inspections when required which include full inspections every six months in liaison with the Head of Quality and Compliance, COO and Operational Managers.
· Working closely with all relevant parties to coordinate provider inspection activity within the region and ensure copies of the reports are completed and disseminated as per company
protocol.
· Undertake pre-audit research and collate data to prepare for audits and identify areas of interest.
· Record, analyse and report findings from audits and quality reviews.
· Produce SMART action plans in line with audit and review findings, supporting group-wide continuous improvement.
Key Responsibilities
1. Ensure that a variety of social and leisure activities are available daily to service users.
2. Set up the communal areas with activities and TVs with appropriate programs on—check this periodically throughout the day.
3. Maintain a full and accurate record of therapeutic activities using the appropriate documentation.
4. Organise and coordinate service users and rehab assistants to participate and engage in running group activities and other 1:1 session.
Undertaking compliance Inspections
· Completing pre-regulatory Inspections when required which include full inspections every six months in liaison with the Head of Quality and Compliance, COO and Operational Managers.
· Working closely with all relevant parties to coordinate provider inspection activity within the region and ensure copies of the reports are completed and disseminated as per company
protocol.
· Undertake pre-audit research and collate data to prepare for audits and identify areas of interest.
· Record, analyse and report findings from audits and quality reviews.
· Produce SMART action plans in line with audit and review findings, supporting group-wide continuous improvement.
Person Specification ·
Track record of Compliance in the care sector.
· Sound Knowledge of CQC Regulatory framework
· Willing to listen and understand others and maintain credibility in your role.
· Support others and gains trust · Positivity
· Develops people by helping staff individually and as groups so that they may perform the best they can.
· Creative, delivers practical solutions, and flexible to meet others needs.
· Willing to examine own values, principles and assumptions.
· Learns from own experiences.
· Motivates others by establishing clear direction and standards; providing opportunities for participation; motivating others by giving encouragement, recognition and personal support for their efforts and achievements.
· Well organised, copes well under pressure, takes ownership, proactive and goal focused.
· Transparent and open, keeps others informed, takes action and is sensitive to people’s needs.
Why Join Us?
Access to mandatory training with opportunities for further professional development and career growth
Auto enrolment Pension
Career development opportunities
Eligibility for blue light card