We’re working with a growing fleet services business based in Loughborough who are looking to recruit a to join their busy operations team. This is a fantastic opportunity for someone with strong customer service skills and an interest in vehicle maintenance to build a long-term career within fleet operations.
The Role
You’ll act as the first point of contact for both customers and internal colleagues when vehicle issues arise. You’ll play a key role in ensuring breakdowns, servicing and MOTs are managed efficiently, while maintaining high standards of customer care and compliance.
This is a varied, fast-paced role where organisation, communication and problem-solving are essential.
To be considered for the role, you’ll require the following essentials:
*Strong customer service experience (essential)
*An interest or background in vehicle maintenance or fleet operations (beneficial but not essential)
*Good organisational skills and the ability to manage multiple tasks
*Confident communication skills, both written and verbal
*Good working knowledge of Microsoft Office, including Excel
*A proactive, solutions-focused mindset
Within this position, you’ll also be:
*Acting as the first point of contact for vehicle breakdowns
*Answering inbound calls promptly and determining best course of action
*Coordinating breakdown support and ensuring the correct providers attend
*Booking vehicles in for servicing and MOTs.
*Liaising with third-party recovery providers and arranging replacement vehicles where required.
*Managing non attendance and resolving quickly and efficiently
*Maintaining accurate records and updating internal systems.
Benefits include:
*Salary of £28,000 per annum
*Monday to Friday 8:30am – 5pm
*25 days holiday plus statutory holidays
*Company pension scheme
*Health and wellbeing programme
*Free On-site parking
*Full-time hours: 42.5 hours per week, Monday to Friday between 8:30am and 5:30pm
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.
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