Hours of work M-F: 40 hours a week 09.30 - 18.30 and 09.00- 17.00 ( +1 Saturday each month)
Customer Service Executive - Gold & Silver
The gold and silver market is an exciting and fast-growing space, driven by increasing demand for tangible investments that offer stability, security, and long-term value. Our client is a well-established leader in the precious metals and foreign exchange market, with over 20 years’ experience in the gold bullion industry. Due to continued growth, they are now seeking a Customer Service Executive to join their fantastic team in London.
This is a hands-on, customer-facing role, ideal for someone who enjoys working with people and thrives in a dynamic retail and operational environment. As the first point of contact, you will be at the forefront of the business, welcoming customers who are looking to buy and sell gold and ensuring they receive an exceptional level of service at every stage of their journey.
Working as part of a cohesive, friendly, and supportive team, this is a unique opportunity for someone with strong customer service skills who is eager to learn about the precious metals market, enjoys collaboration, and brings a positive, can-do attitude to their work. In return, your hard work and flexibility will be rewarded with attractive social and financial incentives, alongside the enjoyment of working in a progressive and forward-thinking culture.
Key Responsibilities
*Meeting and greeting customers in person, providing a professional, knowledgeable, and welcoming experience
*Handling customer enquiries via telephone and email in a timely and courteous manner
*Providing administrative support for the buying and selling of gold bullion, including order processing and documentation
*Assisting customers through the sales process, ensuring clarity, accuracy, and compliance at all stages
*Liaising with the Sales team to support client onboarding, quotations, and transaction follow-ups
*Working closely with the Operations team to ensure orders are processed efficiently and accurately
*Maintaining accurate customer records and transaction details in line with regulatory requirements
Salary will be dependent upon experience.
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