Temporary Customer Host
Shift Pattern:
*Operating hours: 02:30 – 08:30 (early-morning cover essential).
*Flexibility is required during major disruption events.
*Location: Gatwick Airport
*Job Type: Temporary
*Start Date - 1st April - 31st October 2026
Reed is working exclusively with our client to recruit multiple Customer Hosts for their Gatwick Operation. This brand-new role is designed to enhance the customer journey from the moment they enter the terminal through to boarding. If you are passionate about delivering exceptional customer service in a fast-paced environment, this role is for you.
Day-to-day of the role:
*Deliver an exceptional customer experience from bag drop through to boarding.
*Actively walk queues, meet and greet passengers, and provide proactive support throughout the airport.
*Work closely with ground operations partners to maintain high operational and service standards.
*Role model company customer-service standards across all partner interactions.
Required Skills & Qualifications:
*Confident communicators who can inspire excellent service in others.
*Strong problem-solvers with the ability to manage challenging situations calmly and professionally.
*Individuals who can quickly build rapport and work collaboratively with a variety of stakeholders.
*Ability to digest and retain a broad range of operational information.
*Eligibility to obtain an airside ID pass (5-year background check and references required)
* 4-on / 4-off shift pattern
*Working hours: 02:30 – 08:30 (early-morning cover essential)
*Must be able to commit fully to this shift pattern
Benefits:
*Be part of an exciting new customer-facing initiative.
*Work in a dynamic and rewarding airport environment.
*Make a genuine difference to the passenger experience every day.
To apply for the Customer Host position, please submit your CV and Claire or Maxine will be in touch.