Key Account Executive
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- England,North West,Merseyside,St. Helens
- Full Time, Permanent
- £26,265 per annum
Job Description:
We are looking for a driven and knowledgeable Customer Service Advisor at Haydock.
This is a 12 month fixed term contract. You will be working Monday to Friday (37.5 hours per week) on an annual salary of £26,265.00 per annum.
Benefits
*No weekend or bank holiday working
*Discounted gym memberships
*33 days annual leave (including bank holidays)
*Holiday Purchase scheme
*Flexible pay through Wagestream
*Life Assurance
*Up to 4% Employer Pension Contribution
*Access to Simply Health
*24/7 GP, physiotherapy and counselling through our EAP service
*Cycle to Work scheme
*Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
You will be Responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution.
How you’ll make an impact as a Customer Service Advisor at Movianto:
*Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.
*Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.
*Regularly update clients on the status and progress of queries, managing expectations effectively.
*Collaborate with Warehouse & Transport teams to identify and resolve service failures, implementing corrective actions.
What it will take to thrive as a Customer Service Advisor at Movianto:
*Previous B2B Customer Service experience, with strong communication and professional telephone skills.
*Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.
*Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
This is a 12 month fixed term contract. You will be working Monday to Friday (37.5 hours per week) on an annual salary of £26,265.00 per annum.
Benefits
*No weekend or bank holiday working
*Discounted gym memberships
*33 days annual leave (including bank holidays)
*Holiday Purchase scheme
*Flexible pay through Wagestream
*Life Assurance
*Up to 4% Employer Pension Contribution
*Access to Simply Health
*24/7 GP, physiotherapy and counselling through our EAP service
*Cycle to Work scheme
*Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
You will be Responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution.
How you’ll make an impact as a Customer Service Advisor at Movianto:
*Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.
*Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.
*Regularly update clients on the status and progress of queries, managing expectations effectively.
*Collaborate with Warehouse & Transport teams to identify and resolve service failures, implementing corrective actions.
What it will take to thrive as a Customer Service Advisor at Movianto:
*Previous B2B Customer Service experience, with strong communication and professional telephone skills.
*Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.
*Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
Job number 3395252
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