Operations & Customer Service Advisor / Sheffield / Permanent Role
Salary: £27,000 – £30,000
Hours: Monday–Friday, 9am–5pm
NC Associates are partnering with a local business who are looking for an enthusiastic and organised Operations & Customer Service Advisor to join a growing team. In this role, you’ll support clients throughout the after-sales process - coordinating deliveries, resolving issues, managing returns, and ensuring a smooth and professional customer experience.
You’ll work closely with Operations, Customer Service, Sales, and suppliers, making this a varied and fast-paced position ideal for someone who enjoys problem-solving and building strong client relationships.
Key Responsibilities
Operations
*Arrange deliveries with customers to meet project schedules.
*Liaise with suppliers for lead-time updates and keep clients and internal teams informed.
*Monitor and communicate any changes to delivery timelines, supporting teams to meet deadlines or find alternative solutions.
*Handle transportation queries with clients and logistics partners.
*Report damages to couriers or suppliers and update customers as required.
*Assist with oversized shipping quotes and arrange large deliveries or export documentation.
*Identify opportunities to reduce sourcing and delivery costs.
*Check incoming stock against sales orders and update internal records.
*Work collaboratively with Sales to ensure a seamless after-sales process.
Customer Service
*Log and manage customer enquiries such as returns, damages and faulty items.
*Respond to complaints or product issues via phone and email, ensuring timely and professional resolutions.
*Provide basic product guidance under the support of senior team members.
*Maintain a high level of professionalism in all customer interactions.
General
*Handle incoming calls and respond to email enquiries.
*Update customer paperwork and shared documents.
*Provide cover for other team members when needed.
*Carry out general administrative duties.
*Take a proactive approach to process improvement and maintaining best practice.
Person Specification
*Previous experience in a customer-facing, operations-based role.
*Excellent customer service and administration skills.
*Strong communication skills and a friendly, confident telephone manner.
*High accuracy and attention to detail.
*Strong computer literacy (e.g., Microsoft Office: Excel, Word, Outlook).
*Good organisational and time-management skills, with the ability to prioritise multiple tasks.
*Flexibility to adapt to changing priorities.
*A willingness to learn and get involved across different areas of the business.
*A collaborative mindset and ability to work well within a team.
*A warm, approachable and confident personality.
Benefits
*23 days holiday (rising to 25 after 5 years) + bank holidays
*Option to purchase additional holiday days
*Company pension
*Social events
We are committed to diversity and inclusion. We welcome all applicants of identity, personal characteristics, or background.