Job Title: IT Helpdesk Support - Expert
Location: London
Duration: 10 Months Contract with Potential Extension
Rate: £18.79 - £21.56 per hour Inside IR35
We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.
The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.
Key Responsibilities
*Provide first-line IT support via phone and service desk tools
*Troubleshoot application, hardware, software, and basic network issues
*Log, track, and resolve incidents and requests within SLAs
*Escalate complex issues and potential service outages
*Support IT changes and maintain accurate documentation
*Communicate system availability and outages to users
*Work rotational shifts to ensure support coverage
Shift Pattern: Rotational shifts:
*9:00 AM - 5:00 PM
*11:30 AM - 7:30 PM
Required Skills & Experience
*Experience in IT Helpdesk / Service Desk support
*Knowledge of incident, request, and problem management
*Hands-on troubleshooting (hardware, software, basic networking)
*Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)
*Strong communication and customer service skills
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk






Randstad Technologies is acting as an Employment Business in relation to this vacancy.