Senior Claims Handler - Specialty Casualty & Property
Location: London or Chelmsford (with flexibility to travel)
Salary: £70,000 per annum
An established Specialty Casualty & Property Claims team is seeking an experienced and driven Senior Claims Handler to join a high-performing, collaborative environment.
This is an excellent opportunity for a claims professional who thrives on delivering outstanding client service, enjoys managing complex claims end-to-end, and wants to make a genuine impact on claim outcomes.
The Role
Working closely with clients and brokers, you will provide high-quality, professional claims advice and manage claims from initial notification through to final resolution. You will play a key role in guiding clients through what can be a challenging and stressful time, ensuring expectations are managed and outcomes are optimised.
You’ll be part of a team of like-minded professionals who are committed to excellence, continuous improvement, and delivering best-in-class service.
Key Responsibilities
*Manage Property & Casualty claims from start to settlement, ensuring timely and effective resolution
*Advise and regularly update clients on claim progress, key developments, and next steps
*Liaise with insurers, brokers, solicitors, and other advisors throughout the claims process
*Provide clear, technically sound advice to clients at every stage of the claim
*Balance client expectations with empathy, professionalism, and commercial awareness
*Maintain accurate claims records and ensure systems are fully up to date
*Produce claims data and statistics in line with agreed service level agreements
*Continually develop and maintain technical knowledge of insurance, legislation, and market practice
About You
*Proven experience handling Casualty claims within the London Market
*Strong background in insurance with a specialist claims handling focus
*Cert CII or Dip CII qualification desirable (or working towards)
*Educated to GCSE level or equivalent
*Excellent communication and stakeholder management skills
*Highly organised, analytical, and client-focused
*Able to identify potential risks and escalate appropriately, following internal processes
*Eligible to work in the UK
What’s on Offer
*A supportive, collaborative team culture
*Clear and achievable career progression pathways
*Ongoing professional development and training opportunities
*The chance to work on high-quality, complex claims with respected clients
If you are a dedicated claims professional with a passion for delivering exceptional service and developing your career within a specialist claims environment, this could be the ideal next step.
Apply now to find out more.
Contact Expert:
Joe Cappalonga, Senior Consultant on
Email: