Our client is the vital link between central and local government, the supply chain and the wider highways community.
They create the conditions for innovation to thrive, skills to grow and the sector to move forward together.
On their behalf, we are looking for a Membership Administrator to join their fast growing, influential organisation, as they continue on their journey of growth and development.
You’ll play a central role in supporting our Relationship Manager and ensuring members have a positive, seamless experience at every stage of their journey — from first enquiry through onboarding, engagement and renewal. This is a varied, people-focused role that combines member support, coordination and organisation, with plenty of opportunity to work across the wider team.
If you want to work for a company where their culture is everything, and their values shape every decision they make, we want to hear from you!
What You’ll Be Doing:
*Support the Relationship Manager to deliver an excellent member experience from initial contact through to ongoing engagement and retention.
*Coordinate the onboarding of new members, including processing applications, chasing outstanding information and issuing welcome communications and certificates.
*Act as a first point of contact for member enquiries, responding promptly and signposting members to relevant information, events, opportunities and contacts.
*Maintain accurate, up-to-date membership records and mailing lists using the CRM database, ensuring data quality and compliance.
*Monitor membership renewals and manage renewal communications in a timely and professional manner.
*Assist with the planning and delivery of member engagement activity, including calls, meetings, events, webinars, working groups and networking opportunities.
*Support member communications by helping to prepare materials, presentations and updates.
*Produce regular membership reports and basic insights to support engagement and retention activity.
*Work closely with colleagues across the organisation to connect members with relevant resources, networks and opportunities.
*Provide administrative support to Regional Working Groups, including organising meetings (virtual and in-person), coordinating presentations, preparing agendas and taking minutes.
*Keep participant records and meeting documentation well organised and up to date.
*Support wider membership projects, campaigns and regional initiatives as required.
*Undertake other duties relevant to the role as required.
You Will Ideally Have/Be:
Essential:
*Highly organised, with strong attention to detail and the ability to keep information accurate and up to date.
*Comfortable using CRM systems or membership databases, or quick to learn new systems.
*Confident using Microsoft Office, including Word, Excel, PowerPoint and Outlook.
*Clear and friendly communicator, able to build positive relationships in writing and over the phone.
*Able to juggle multiple tasks and deadlines while staying calm and organised.
*Comfortable working independently, while also enjoying collaboration as part of a wider team.
*Takes pride in delivering a consistently high standard of service to members and stakeholders.
Desirable:
*Experience working in a membership organisation, professional body, customer service or a similar people-focused environment.
*An understanding of data protection and GDPR principles, with confidence handling personal information appropriately.
*Experience supporting or coordinating events, meetings or engagement activities.
*An interest in, or exposure to, marketing and communications to support member engagement.
Personal Attributes:
*Takes a proactive approach, looking for practical solutions and improvements.
*Comfortable engaging with a wide range of people and building positive working relationships.
*Adaptable and able to respond positively to changing priorities.
*Motivated to learn, develop new skills and grow within the role.
Why Work with Our Client:
*Pension scheme.
*25 days holiday plus 8 bank holidays.
*Death in service 4 x salary.
*Additional days leave for your birthday.
*Additional days leave for Christmas Eve.
*Optional Private Health Care package including Employee Assistance Programme.
*Hybrid working.
*On site parking.