Operations Manager (M&E / Heating)
Contract Type: Temporary (3-6 months)
Location: National coverage – Remote
Hourly rate: Competitive
We are recruiting on behalf of one of the UK’s largest housing providers for an Operations Manager with a focus on Mechanical and Electrical (M&E) and Heating systems. This is a pivotal management role with a national scope, responsible for overseeing the mechanical and electrical assets across the organisation.
Day-to-Day of the Role:
*Lead and manage a team of up to four Contract Surveyors, ensuring all M&E assets are serviced, inspected, and repaired in compliance with legislative requirements and best practices.
*Monitor and measure team performance in terms of compliance, cost, quality of service, and customer satisfaction to ensure value for money and customer-centric service delivery.
*Act as a technical and/or programme lead on specific M&E issues, providing specialist advice and guidance as needed.
*Support procurement activities and manage multiple budget lines, ensuring cost-effective contract arrangements and financial compliance.
*Conduct life cycle analysis and manage capital work referrals in alignment with strategic planning.
*Liaise with key stakeholders including MPs, local authorities, and regulatory agencies to manage expectations and maintain strong professional relationships.
*Handle complaints related to contractor activities or service standards, ensuring appropriate response and improvement actions.
*Drive team performance through regular meetings, performance reviews, and development opportunities to foster a high-performance culture.
Required Skills & Qualifications:
*Demonstrable experience managing teams in a fast-paced, customer-driven environment, preferably with geographically dispersed teams.
*Strong background in contract management with a proven record of maintaining high KPIs and customer satisfaction.
*In-depth knowledge of statutory regulations relevant to M&E assets and compliance requirements.
*Experience in budget management across multiple streams.
*Effective stakeholder management skills, both internally and externally.
*Excellent communication skills, both written and oral.
*Educated to A level or above, with membership in CIOB, SIBSE, or CIPS, or a Level 4 qualification in a technical or built environment subject.
*Desirable: Experience managing multiple M&E contracts and asset streams within a social housing context.
If you would like to be considered, please do get in touch with Mel Applin @ Reed