Senior 3rd Line Engineer
other jobs Ashdown Group
Added before 1 Days
- England,East of England,Hertfordshire
- Full Time, Permanent
- £55,000 - £65,000 per annum
Job Description:
Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team.
The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas.
Key responsibilities
*Act as the top-tier escalation point for complex incidents
*Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
*Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
*Mentor engineers in diagnostic methodology
*Work closely with technical leadership—no non-technical managers blocking decisions
Role requirements:
*Must have 3 rd line experience within an MSP
*Expert M365 (CA, Intune, hybrid Exchange, ATP)
*Strong troubleshooting methodology
*Confident communicator at all levels
*Full Microsoft Certificates desirable
*NinjaOne/Datto RMM config
*Azure infrastructure
*Firewalls (Fortinet, SonicWall, Draytek)
*Solid PowerShell skills
The role is offered with a salary of between £55,000 - £65,000 + £3k annual certificate budget plus competitive benefits.
The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas.
Key responsibilities
*Act as the top-tier escalation point for complex incidents
*Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
*Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
*Mentor engineers in diagnostic methodology
*Work closely with technical leadership—no non-technical managers blocking decisions
Role requirements:
*Must have 3 rd line experience within an MSP
*Expert M365 (CA, Intune, hybrid Exchange, ATP)
*Strong troubleshooting methodology
*Confident communicator at all levels
*Full Microsoft Certificates desirable
*NinjaOne/Datto RMM config
*Azure infrastructure
*Firewalls (Fortinet, SonicWall, Draytek)
*Solid PowerShell skills
The role is offered with a salary of between £55,000 - £65,000 + £3k annual certificate budget plus competitive benefits.
Job number 3401540
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metapel
Company Details:
Ashdown Group
Company size: 20–49 employees
Industry: Recruitment Consultancy
Specialist contract, temporary and permanent IT, HR, Accountancy & Marketing and Executive recruitment agency.Established in 1999, we work with busine...