Claims Team Leader
other jobs Pavilion Recruitment Solutions
Added before 6 Days
- England,South East,East Sussex,Brighton and Hove
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
The Role
An established insurance business is seeking an experienced Claims Team Leader to oversee the day-to-day operation of the claims function, ensuring timely, accurate, and compliant claims handling in line with company SLAs and regulatory requirements.
This role will involve leading and supporting a claims team, managing performance and quality standards, while also handling a personal caseload of claims and acting as a key referral point within the team.
Key Responsibilities
*Supervise and support the claims team in daily claims handling activities.
*Ensure claims are processed accurately, efficiently, and in line with regulatory guidelines and company SLAs.
*Review complex and disputed claims, liaising with the Claims Manager and Broking Technician where required.
*Monitor team performance, productivity, and quality through monthly audits, file checks, and call listening.
*Assist the Claims Manager with customer complaints, supporting investigation and resolution.
*Train, coach, and mentor claims staff to improve performance and service standards.
*Ensure adherence to internal policies, procedures, and insurance regulations.
*Identify and implement process improvements to enhance efficiency and customer satisfaction.
*Manage a personal caseload of claims, including FNOL and oversight through to settlement.
*Hold weekly team meetings and ensure agreed actions are completed.
*Identify service issues with insurers and external providers, including Loss Adjusters.
*Identify potential risk management leads and other business solutions for referral to partner teams.
*Review monthly claims reports, identifying trends and areas of concern.
About You
*Strong knowledge of commercial insurance policies and claims procedures, with 2+ years’ experience.
*Previous experience in a claims leadership or supervisory role.
*Confident decision-maker with strong analytical skills.
*Excellent communication and customer service skills.
*High attention to detail with strong problem-solving ability.
*Able to handle sensitive situations and perform effectively under pressure.
*Capable of working on own initiative and managing workload effectively.
*Competent using insurer systems and Microsoft Office (Word, Excel, Outlook, Teams).
What’s on Offer
*Opportunity to lead and develop a claims team
*Exposure to complex commercial claims
*Supportive management structure
*Long-term career development within a growing business
An established insurance business is seeking an experienced Claims Team Leader to oversee the day-to-day operation of the claims function, ensuring timely, accurate, and compliant claims handling in line with company SLAs and regulatory requirements.
This role will involve leading and supporting a claims team, managing performance and quality standards, while also handling a personal caseload of claims and acting as a key referral point within the team.
Key Responsibilities
*Supervise and support the claims team in daily claims handling activities.
*Ensure claims are processed accurately, efficiently, and in line with regulatory guidelines and company SLAs.
*Review complex and disputed claims, liaising with the Claims Manager and Broking Technician where required.
*Monitor team performance, productivity, and quality through monthly audits, file checks, and call listening.
*Assist the Claims Manager with customer complaints, supporting investigation and resolution.
*Train, coach, and mentor claims staff to improve performance and service standards.
*Ensure adherence to internal policies, procedures, and insurance regulations.
*Identify and implement process improvements to enhance efficiency and customer satisfaction.
*Manage a personal caseload of claims, including FNOL and oversight through to settlement.
*Hold weekly team meetings and ensure agreed actions are completed.
*Identify service issues with insurers and external providers, including Loss Adjusters.
*Identify potential risk management leads and other business solutions for referral to partner teams.
*Review monthly claims reports, identifying trends and areas of concern.
About You
*Strong knowledge of commercial insurance policies and claims procedures, with 2+ years’ experience.
*Previous experience in a claims leadership or supervisory role.
*Confident decision-maker with strong analytical skills.
*Excellent communication and customer service skills.
*High attention to detail with strong problem-solving ability.
*Able to handle sensitive situations and perform effectively under pressure.
*Capable of working on own initiative and managing workload effectively.
*Competent using insurer systems and Microsoft Office (Word, Excel, Outlook, Teams).
What’s on Offer
*Opportunity to lead and develop a claims team
*Exposure to complex commercial claims
*Supportive management structure
*Long-term career development within a growing business
Job number 3401844
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Company Details:
Pavilion Recruitment Solutions
Company size: 10–19 employees
Industry: Recruitment Consultancy
Pavilion Recruitment Solutions are specialist Insurance and Finance Recruitment experts. Our consultants understand the insurance industry inside out ...