ABOUT US
Somek & Associates is a brand leader in providing expert witness services for clinical negligence and personal injury litigation, as well as other areas of dispute involving health or disability issues including family matters, criminal cases, tribunal, coroner’s court and professional regulation issues.
We take the business of being an expert witness seriously, aiming to provide first class expert witnesses, in addition to a quality service for our clients.
ABOUT THE ROLE
The Operations Support Assistant at Somek and Associates will assist the Case Administration team with a key role related to management of incoming communications (phone, email and post) and the processing and management of evidence and other documentation relating to medico-legal cases.
The Operations Support Assistant will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. The post holder will have a good level of computer literacy and an excellent telephone manner, and be familiar with all Microsoft Office applications (Word, Excel etc).
MAIN RESPONSIBILITIES
*Providing the client with a quality and positive experience at the first telephone point of contact
*Being a primary contact for all telecommunications into the office, which will involve screening telephone calls, identifying the user in accordance with company policy and assigning to the appropriate S&A team member
*Managing the Administration email inbox, reviewing and assigning messages to the correct case and case handler as appropriate
*Providing front of house function (answering door, greeting visitors and maintaining the visitor’s book)
*Updating the office calendar
*Overseeing the scanning and processing of some confidential hard copy but primarily electronic documentation – this is mainly evidence and communications from solicitors – onto the database and ensuring the storage and destruction of evidence in accordance with company policy and GDPR
*Reviewing and managing the various administrative menus on the database (e.g. Evidence Missing, Evidence Issues, Royal Mail Track & Trace etc)
Why work with us?
Located in Chesham, besidethe Chiltern Hills Area of Outstanding Natural Beauty, we’re a well-established small-to-medium sized company with a family feel. If you work with us, you’ll be joining a warm and welcoming team, We offer a great range of employee benefits, which includes:
*Individualised training opportunities to support careerdevelopment,
*WeCare Employee Assistance support,
*Hybrid working scheme when eligible,
*Private Healthcare optiondependent on lengthof service, and
*Increased pension contributions dependent on length of service.
*Vehicle charging point
*Free refreshments, fruit and end of the month lunch
*Hybrid working scheme on successful completion of probation
OUR PRINCIPLES
*RESPECT – Creating a supportive, kind and inclusive environment.
*QUALITY – Delivering consistently high standards
*REPUTATION – Cultivating lasting relationships with clients and associates
*TEAMWORK and COMMUNICATION – Recognising unique contribution and rewarding success
*GROWTH – Developing the mindset to maximise the potential of our individuals and organisation
We are proud to be a Disability Confident employer