New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.
Deputy Manager - Female Homeless Hostel
Have you had experience working as a Senior Housing Support Worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a Deputy Manager to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.
What we have to offer:
*Competitive Salary - £29500 - (37.5 Hours)
*A contributory pension scheme
*22 Days Annual Leave - Rising 1 day per year to a maximum of 30 days
*An online bespoke Mandatory training package including a wide range of additional resources to support your development
*A range of learning and development opportunities up to and including Level 5
*Medicash and Employee Assistance Programme
Responsibilities as a Deputy Manager - Female Homeless Hostel will include:
To support the Service Manager in leading the delivery of a safe, trauma-informed, gender-responsive supported housing service for women within Liverpool City Council’s Single Homeless Pathway.
*Delivery of high-quality housing-related support
*Robust safeguarding practice
*Strong performance against contractual KPIs
*Effective risk management
*Timely and planned move-on progression
* The role requires leadership oversight, operational management and quality assurance to ensure Geneva Road delivers consistently safe and outcome-focused support.

Service Leadership & Operational Oversight
*To deputise for the Service Manager in their absence.
*To provide leadership, guidance and direction to Support Practitioners.
*To embed trauma-informed, psychologically informed and gender-specific approaches.
*To promote a safe, inclusive and empowering environment for women accessing the service.
*To support rota management ensuring safe staffing levels at all times.
*To assist with sickness monitoring, annual leave oversight and performance management where required.
Delivery Within the Single Homeless Pathway
* The Deputy Manager is accountable for ensuring Geneva Road operates fully in line with Liverpool City Council’s Single Homeless Pathway specification.

*Driving progression through pathway stages.
*Monitoring and managing length of stay.
*Reducing drift and unplanned exits.
*Ensuring move-on planning begins at induction.
*Monitoring planned vs unplanned move-on outcomes.
*Reviewing evictions and abandonments for learning themes.
* Performance concerns must be escalated to the Service Manager and Head of Homeless Services where KPIs are at risk.

KPI & Performance Accountability
*Monitor service performance via Mainstay and internal reporting systems.
*Track key indicators including:
*Length of stay
*Move-on rates
*Evictions
*Abandonments
*Engagement levels
*Risk review timeliness
*Support service improvement plans where performance falls below threshold.
*Provide performance summaries to the Service Manager and Head of Homeless Services as required.
Safeguarding & Serious Incident Management
*To act as Safeguarding Lead in the absence of the Service Manager.
*To ensure all safeguarding concerns are recorded on DAVE and escalated appropriately.
*To ensure Serious Incidents are:
*Completed using the Serious Incident Template (SIT)
*Submitted as an SIR to Liverpool City Council
*Reported immediately to the Head of Homeless Services / On-Call Manager

Risk & Recording Governance (Mainstay & DAVE)
*Every resident has:
*A comprehensive Risk Assessment
*A Person-Centred Support Plan
*A Client Safety Plan (where required)
*A Move-On Plan aligned to pathway progression

Support Delivery & Resident Outcomes
* The Deputy Manager will ensure staff support women to:

*Sustain accommodation
*Increase independence and life skills
*Improve personal safety
*Engage with specialist services (IDVA, mental health, substance misuse, ASC)
*Address barriers to housing progression
*Build resilience and community integration
* The service must maintain a strengths-based and empowering approach at all times.

Quality Assurance & Continuous Improvement
*To conduct structured case file audits.
*To review Serious Incident themes and trends.
*To lead reflective practice within team meetings.
*To support service development and continuous improvement.
*To support complaints investigations and provide information to the Complaints Champion.
This post is subject to enhanced DBS criminal record disclosure