Estate Services CoordinatorAbout the roleWe are seeking an experienced Estate Services Coordinator to lead and manage frontline estate services across a large and diverse borough. This is a highly operational role, with approximately 80% of time spent on site, ensuring estates are maintained to high standards of cleanliness, safety, security and appearance.
You will be responsible for the day-to-day management of a dispersed team of caretakers (5–7 staff), taking full ownership of staff performance, wellbeing, development and conduct. The role requires a confident manager who is comfortable dealing with complex issues, working closely with residents and partner services, and making decisions in a fast-paced frontline environment.
Key responsibilities*Lead, supervise and manage a team of caretakers, including relief and agency staff
*Take full responsibility for line management, including inductions, training, supervision, performance management, sickness absence and disciplinary matters
*Regularly inspect estates to monitor standards across cleaning, grounds and greenspace maintenance, waste and recycling, communal repairs, lighting and shared facilities
*Ensure full compliance with health and safety legislation, including fire safety inspections and completion of fire risk assessment actions
*Monitor service performance, take corrective action where required and maintain accurate records and reports
*Respond professionally to enquiries, complaints and correspondence from residents, representatives and stakeholders within agreed timescales
*Work collaboratively with internal teams, contractors and external agencies to resolve complex estate-related issues, including antisocial behaviour
*Respond to emergencies on estates, working with residents, emergency services and utility providers as required
*Attend residents’ meetings, joint inspections and evening meetings when necessary
*Provide weekend management cover on a rota basis (approximately one weekend in eight)
What we’re looking forThis role is suited to someone with proven management experience in estate, facilities or environmental services, who enjoys working on site and leading frontline teams.
Essential requirements:
*Demonstrable experience delivering services directly to the public
*Proven experience managing and leading staff, including performance, conduct and sickness absence
*Strong knowledge and practical experience of health and safety legislation and safe working practices, ideally supported by NEBOSH, IOSH or equivalent training
*Experience of estate or facilities services such as caretaking, cleaning, grounds maintenance, waste and recycling or communal repairs
*Strong written and verbal communication skills, including report and letter writing
*Ability to work independently, manage competing priorities and meet performance targets
*A flexible approach to working hours, including evenings, weekends (rota basis) and out-of-hours commitments
*Ability to meet the physical demands of the role, including carrying out inspections across multiple estates in all weathers
Additional information*This is a frontline, site-based role and is not suitable for candidates seeking remote or office-only work
*A Basic DBS check is required for this post