1st Line Support
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Added before 2 hours
- England,London,City of London
- Full Time, Permanent
- £25,000 - £27,000 per annum, inc benefits
Job Description:
1st Line IT Support Engineer
Location: North West London - close to Stonebridge Park Station
Salary: £26,500
Hours: Monday–Friday, 08:30–17:30
Department: IT
Overview
My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations.
You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies.
Key Responsibilities
*Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs
*Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary
*Support service desk processes including Joiners, Movers, and Leavers
*Deliver excellent customer service to all users across the organisation
*Identify opportunities to enhance IT services, tools, and internal processes
*Drive improvements to user experience and service desk performance
*Assist the wider service desk team with troubleshooting, analysis, and issue resolution
*Support end-user training on key platforms and technologies
*Maintain accurate stock levels and asset inventories
*Share updates with the wider team on changes, maintenance, known issues, and new services
Essential Skills & Experience
*Experience supporting end users within an IT environment
*Azure and on-prem Active Directory administration
*Windows 10/11 operating system support
*Microsoft 365 / Office 365 user administration
*Understanding of LAN/WAN networking, TCP/IP, DNS, VPN
*Experience using an incident/request helpdesk management system
*Hardware and software asset management
*Strong troubleshooting and problem-solving skills
*Right to work in the UK
Location: North West London - close to Stonebridge Park Station
Salary: £26,500
Hours: Monday–Friday, 08:30–17:30
Department: IT
Overview
My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations.
You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies.
Key Responsibilities
*Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs
*Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary
*Support service desk processes including Joiners, Movers, and Leavers
*Deliver excellent customer service to all users across the organisation
*Identify opportunities to enhance IT services, tools, and internal processes
*Drive improvements to user experience and service desk performance
*Assist the wider service desk team with troubleshooting, analysis, and issue resolution
*Support end-user training on key platforms and technologies
*Maintain accurate stock levels and asset inventories
*Share updates with the wider team on changes, maintenance, known issues, and new services
Essential Skills & Experience
*Experience supporting end users within an IT environment
*Azure and on-prem Active Directory administration
*Windows 10/11 operating system support
*Microsoft 365 / Office 365 user administration
*Understanding of LAN/WAN networking, TCP/IP, DNS, VPN
*Experience using an incident/request helpdesk management system
*Hardware and software asset management
*Strong troubleshooting and problem-solving skills
*Right to work in the UK
Job number 3402632
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