A fast-growing Managed Service Provider close to Maidstone is looking for a Senior Technical Support Specialist to join their team. If you thrive in a busy MSP environment, enjoy solving complex technical issues, and want a role where your expertise genuinely makes an impact, this is the place to do it.
The Role
You’ll be a senior point of escalation across a wide range of technologies, supporting SME clients with both remote and on-site technical issues. This is a hands-on role where you’ll take ownership of tickets, guide junior engineers, and ensure clients receive a consistently high-quality service.
Key Responsibilities
• Provide 2nd/3rd-line support across Microsoft 365, Azure AD, and Windows environments
• Manage and maintain Active Directory, Group Policy, Exchange Online, and related services
• Troubleshoot complex issues across desktops, servers, networking, and cloud platforms
• Act as an escalation point for the service desk
• Support client onboarding, migrations, and project delivery
• Build strong, trust-based relationships with customers
• Contribute to continuous improvement across processes and documentation
What You’ll Bring
• Strong experience in an MSP or multi-client support environment
• Deep knowledge of Office 365, Active Directory, Windows Server, and Azure AD
• Confident troubleshooting skills across networking, security, and endpoint management
• Ability to prioritise, communicate clearly, and remain calm under pressure
• A proactive mindset with a genuine passion for technology and customer service
Why Join?
• Work with a supportive, technically capable team
• Exposure to a wide range of technologies and projects
• Clear progression opportunities as the MSP continues to grow
• Competitive salary, training support, and a collaborative culture
If you’re a senior-level engineer who enjoys variety, autonomy, and real technical challenge, we’d love to hear from you.